Hotel berhampiran Five Below, Fontana

I have stayed at this motel 3 times since December of 2020. My review can only be written in two parts, complimentary and critical. Complimentary: As I have written in previous reviews, this is a very nice motel. Very clean, well maintained, and great location to freeways. Critical: I had total knee replacement surgery on September 24th. On August 28th, I went to this motel to make a reservation for September 24th and 25th. I had to have someone stay with me for the first 2 days post surgery. When making the reservation I was very clear that I needed a handicap access room. I asked if I could see one of those rooms and was told that I could not, due to Covid. I was not going to touch anything, I just wanted to make sure it was what I needed. I explained that the room had to be for me and someone to help me. There was only a queen sized bed in the room, but I was assured that there was a sofa in the room where my helper could sleep. Upon check-in on the 24th, we went to the room, and there was NO sofa. Just a bed, table and chairs, and one other chair too small for anyone to sleep in comfortably. Also upon check in, I was told that the normal buffet style breakfast was different in that they were using up everything until they ran out and that they were going to be going back to sack breakfasts that had to be heated in the room microwave. My friend went to get breakfast Saturday morning, and the only thing available was some scrambled eggs, juice, coffee and toast. Nothing else, so he went to McDonalds to get us a decent breakfast. The soda machine was out of order, with a sign that read ”soda machine out of order, bottled water is being sold in the lobby”. Now, on top of all of that, I paid $190.27 for Friday night and $214.54 for Saturday night. Total: with taxes $437.98. Absolutely ridiculous rates for the type of room and service we received. I paid less than that for an ocean view room on Waikiki Beach in Hawaii. I will be staying at this motel in the future, only because it is the only decent motel in an area where I conduct business. I just hope this review does not fall on deaf ears.....

Stayed a night at Americas Best value Inn in Fontana California. Rooms were very nice very Nice. 10 times better than motel 6 for the same money. So my nephew and I were contemplating another night . So instead of using TripAdvisor I went to the front desk and made a reservation For that night. The employee at the front desk said she will call that afternoon to confirm. Did not receive a call by 3:30 afternoon. So I called. No answer . so I called the reservation hotline to confirm. The hotline had told me I had no reservation for that day it was for the next. I was instructed to call the front desk where I had made the reservation. So when I called I talk to the same employee . When I asked what happened? she said “oh I made a mistake “ and Book it for the wrong day. She corrected the mistake and told me my room was booked . I was instructed by the employee to pay when I got there after I told you go ahead and run my credit card you have my information. So when I got to the hotel at 7 PM and went to get my reserved room. They had tlno reservation she had failed to make it. Then the front desk got the employee on the phone. When I asked why the reservation wasn’t made she said “oh my gosh I made a mistake”... Second time she made a mistake. So patiently I waited to see what they had left and what they were going to do about it. I was told they had a Two bed nonsmoking room. Or one bed smoking room instead of the two beds that I had booked supposedly. I am a chain smoker this is the reason I booked the room ...I am traveling with my 37-year-old nephew and I am a older Guy. Sleeping in the same bed with my nephew was not appealing. For the inconvenience I was offed $10 dollars off. Pissed but excepted. It’s is Friday night. I told my nephew check on others hotels. No smoking room available in the area . Then I was told Sorry The last smoking room had just booked why I was angry and upset with the front desk. Then I was told for the inconvenience $10 would be taking off of a non-smoking room. My neighbors complained about my smoke when I went out my door .I locked myself out of my room twice why my nephew was sound asleep. My Routine to relax is watch TV and smoke. I Have not been able to relax and writing a review at 4 am in the morning. I’m driving to San Francisco today with no sleep !!!!! Could not relax at all do to the inconvenience of the employees. Like the rooms . Organization is questionable. Should have booked through trip advisor. I’m so pissed!!! Sincerely yours , Kenneth Hoagland

I came here and was greeted by a older woman & a nice gentleman . They were very kind . They accommodated me for the room I wanted and made sure it was super clean . They have nice amenities it was clean and im satisfied I give this motel 6 a 5 stars

Stayed here recently because of the hotel’s proximity to Kaiser Fontana Hospital. My wife lost her father while we stayed here and this hotel served as a refuge for the grief we felt. We stayed in room 429, floor facing the main street. I am a Hilton Honors member and tend to stay in Hilton properties over Marriott and other brands. I have to say this was one of the best experiences we have had at a hilton property. The thing was…there wasn’t anything necessarily exceptional about the stay, other than a few things. However, these things can make or break a hotel experience. FIRST: the staff were EXCELLENT. Professional. Friendly. Good at their jobs. Special shout out to Shalayla, Krystal, and Stephanie (night front desk person), for being super accommodating, professional, and sincere. My wife and I appreciated this, especially during the difficult time we experienced with our loss. SECOND: rooms were CLEAN and BEDS were comfortable. Not too soft or firm, just right. Pillows were comfy. Wifi signal was strong, even without the upgrade which cost 4.95 per day. I streamed my shows with just the free wifi and it was perfectly fine. THIRD: the window in the room opened a few inches, giving you a bit of fresh air, which is WONDERFUL. Please keep this ability. In a time of covid and airborne viruses, it was nice to know we could get some fresh into the room to clear things out. LASTLY, it was quiet when we needed it to be. Although, I would say if you are very sensitive to noise, do not get an adjoining room. As is the norm for rooms with adjoining rooms, we were able to hear our neighbors a bit in the morning when they got up. They were construction guys, so they were up at dawn and out of the room pretty quickly, but just be aware if you want to sleep. Ask for a room with no door connecting to your neighbors. Other than this, which was nothing honestly, we had a perfect stay. THANK YOU to the staff at the Hilton Garden Inn Fontana. You were kind to your guests, when they needed it most. If you are looking for a safe and clean hotel to rest when you need to, this Hilton location in Fontana is a good bet. - Maya and Jaime, August 2023

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