My husband and I stayed at Insotel Formentera Playa for 1 week. Absolutely loved the beautiful location with easy access to the beach. The staff, particularly Juan at reception and Sebastian at the Pool/Lounge Bar, offered excellent service. The entertainment team—Maria Luisa, Nela, Daan, Alessandro, and Joel—was fantastic and kept the atmosphere lively. I also want to recognise Pedro, Felix, David, and Manuel from the Pool/Lounge Bar, as well as Mohammed from the restaurant, for their hard work and outstanding service. However, I can only give it a 3-star review due to several disappointments. The food selection was limited, primarily consisting of basic options that felt repetitive. We did try a few new items, like burgers one night, but they were undercooked even after we asked the staff to cook them longer. Other nights featured steak and chicken, but overall, the variety didn’t change much, leaving us wanting more. That said, we did love the chicken wings we had on Saturday night! Our room, advertised as a Luxury Superior Double Room with Sea View and Balcony, was also underwhelming. While the sea view was lovely, the room itself was basic and did not meet the ”luxury” description. The bathroom felt outdated and impractical. Additionally, the TUI representative, Erika (Kiki) Daniela, was unprofessional and dismissive when I raised my concerns, which left a sour taste in our experience. In summary, while the location and staff are strong points, the hotel needs significant improvements to justify its 4-star rating. If you're considering booking a ”luxury” room through TUI, adjust your expectations accordingly.
Sangat Baik
35 Ulasan