The hotel staff, from the receptionist to some of the managers, were rude and not nice at all. Horrible customer service. This was by far the worst experience ever in any hotel in the USA. From the minute I left home ans headed to the Guitar Hotel at the Seminole Hard Rock hotel and ****** my experience was very very disappointing. Almost every staff member I interacted with show no interest on the issue I was experiencing and offered me no solution at all. They didn’t even bother to give me a convincing explanation, nothing. All they care about is your player card and how much money you are spending in their ******. I had booked one night through *******, but I really wanted two, they made it almost imposible to book. I asked for a late check out, even paying some extra money and they said no. I spent the afternoon by the pool and was there for more than two hours and no waitress even approached me to ask if I wanted to order anything to drink or eat. The pools closes at 6pm, but since 5:30pm all pool servers starting cleaning up. They were literally kicking everybody out to clean the pool area for a paid event they had at 7pm. They prohibited me from going outside to see the guitar lights at night because of thid event and access was restricted to participants only. I went to the reception to complain and the manager didnt come to talk to me at all.
All the beauty and the magic of this Guitar hotel vanished in front of my eyes after spending 1 night there.. what a shame.
Terjemah