Hotel berhampiran American Airlines CR Smith Museum, Fort Worth

Came in town for a family reunion this past weekend July 19-21 and front desk staff barely made eye contact and barely greeted or spoke, which is fine, a bit impersonal but ok. My issue came when my elderly mother asked the housekeeper for extra towels and she had an attitude giving extra towels. The housekeeper went on to say she already put some in the room, which was the point because we knew there were already some in there but wanted EXTRA. That same day my room hadn't been cleaned so I saw the housekeeper and politely asked the housekeeper to clean my room when she got a chance. She came down and just offered to give me some towels, I asked her if she could clean the room and she couldn't speak any english but spoke her response into her phone and said no they only clean every 2 days, which I never heard of, especially if you request it. I ended up calling the front desk and talked to them and she ended up going ahead and cleaning the room, bathroom and changing the beds. The next day the housekeeping was outside my door and I asked for a room clean and they told me since my room was cleaned the previous day she could only get new towels, and I had to bring the dirty towels to them. As I was walking down the hall I was talking to myself and said they don't even clean the rooms and what I assume was the housekeeping supervisor who was with the housekeeping came over and confronted me aggressively saying ”what did you say”. So I told her that you don't clean the rooms everyday, and she said I told you I can take your towels and trash, and I told her you told me about the towels but not the trash and she tried to debate and argue with me, which I have never encountered with a housekeeping staff EVER. Turns out several other family members had similar complaints about the front desk and housekeeping. I have never experienced housekeeping in any hotel around the country with the type of customer service and general service as the SPRINGHILL SUITES DALLAS DFW AIRPORT SOUTH/CENTREPORT staff, and seemed like this treatment was more specific to the black guest. I would never give another dime to Springhill Suites again, especially if you're an african american.

You get everything you expect from a Hampton Inn. The service was outstanding and the folks working the desk were very helpful. Clean, comfortable rooms? yes sir. Free shuttle from the airport was on point. They say every hour but they will come get you ASAP. The shuttle will also take you within three miles off things around the hotel. The Walmart is 3.2 but they still took us. We needed a couple things. Another benefit are the 10 or so places to eat within walking distance Mcd's, Panera, Chic Fila, Pizza Chipotle, Panda Express, Jimmy Johns and a liquor store. Gas station convenience store is also very close. One odd thing I found was how the microwave was set up. it is basically on the ground and kinda hard to use. (See picture) The only complaint we have was road noice. We are from a small quiet town and not use to it. Wife has sensitive hearing. and we had to change rooms in the middle of the night. Once again desk was very accommodating. If you are like, us ask for an odd numbered room. They are across the hall and quiet. Wife slept better. Side note. We found Lyft cheaper than Uber to go to ATT Stadium and other places.

Room is nice enough, but the shower caulking is getting moldy & needs replacement. Not that big of a deal. The bed was very comfortable. Now for the gym.... When you first walk in it seems like it's ok just small. However 2 out of 3 treadmills are out of service. The buttons on the Elliptical & stairclimber are broken. The elliptical without the handles will change resistance, but the ramp buttons don't do anything. That is 5 out of the 7 machines not operating correctly. The dumbbells set is missing both the 30 lb & 35 lb weights. There are no ab mats available. The universal machine is in poor condition. I know not everyone finds this that important, but for those of us trying to stay in shape on the road, this is extremely frustrating. I hope management does something to fix the sad state fo the gym.

Room was clean and a nice size, good size tv which is always a plus. Decent pool area and a good gym, location is great to get to near by attractions, has a nice lobby bar serving food and drinks until 11pm no co.plaints would definitely stay here again.