We've stayed in a few Accor properties in different cities but this one gave us a different experience. After checking in, we noticed that the outdoor balcony wouldn't lock and the balcony was connected to the next room's balcony. We have two young kids and the Fortitude Valley area is rougher than normal. We tried to call the reception via the phone in the room and realised it wasn't connected because it had no wire. We then called reception from our mobile phone three times with no answer and once to reservations and they also didn't answer so I had to go down to talk to reception about it. In the end, they ended up giving us another room which was smaller but at least the balcony could be locked. But this room had a missing TV remote. Again we tried calling reception and there was no answer so we gave up for the day and tried again the next day. Reception stated that they'd have someone come into our room to investigate but after being out on the town for a few hours, we realised this wasn't done and had to talk to reception again. Only after the second attempt did we get the remote. Overall the experience was very different from other Accor properties we stayed in. We don't plan on visiting this particular hotel in the future.
Terjemah