Hotel Best Western di Fortuna

We were on vacation for my husband's 50th birthday with our four children along the coast of California. One of our stops was at the Comfort Inn Redwood Country - Fortuna. We chose the hotel as it had a swimming pool and hot tub for our children and booked a large suite with a king and 2 queens that offered free cancellation until 16:00 the day before arrival. When we arrived in the late afternoon my husband checked in, his credit card processed, and as he was handed the room key, he was told the pool was not working. There were two men who appeared to be with maintenance and they were overheard making a joke that he’d fix the pool when he got around to it. My husband replied to the front desk clerk that it was really unfortunate as the kids had been waiting all day for the pool. When he returned to the car and relayed the information to the family, the kids were understandably upset. We went back into the lobby to ask to check out as we really needed a place with a pool. They said we could leave but we would be charged the full rate for the room. Even though we hadn’t even stepped into the room, it was past their cancellation deadline. When I asked to speak to the manager the maintenance guy came over! Apparently they are one and the same at this property. He had no compassion and came across smug and righteous as he said there were no refunds because my husband was told at check in about the pool. So “too bad”. His words. I begged him to reconsider and he offered a discount of 50%. That wasn’t good enough for us…they weren’t delivering what we had purchased…a pool! We hadn’t even stepped into the room, their website was still advertising a pool (incredibly as I write this two weeks later, their website still doesn’t reflect the out of service pool), and we were never informed of the pool being out of service before the cancellation deadline. We left with a van full of upset kids and a feeling we’d been robbed. We contacted Choice Hotels that night to ask for them to reverse the hold on the credit card. After hearing our story they said they would and it would take place within 30 days. They also offered us a Disney World stay at one of their resorts (one of those things you have to go and listen to their time share presentation) so my husband purchased it for $299 that night. We thought everything was fine, and felt good about the hotel chain we were loyal to and my husband used for work. But a week later, the charge finalized on the credit card. When my husband called Choice back to let them know it was no longer a hold but an actual charge, they informed us they had decided to side with the manager and not refund our $190. Needless to say my husband cancelled the Disney World thing right away and we will be switching hotel brands going forward. This whole thing was incredibly poor customer service. It makes me sick to think they are stealing from families who work hard to give their families a nice vacation. Be careful if you book here. Yo

Terletak di Fortuna, The Redwood Riverwalk, A Boutique Hotel berada di lokasi luar bandar, dalam lingkungan 15 minit berjalan kaki dari Eel River dan Pusat Persidangan River Lodge. Hotel ini berada 1.3 km dari Taman Anjing Fortuna dan 2.3 km dari Dewan Bandar Raya Fortuna.Gunakan peluang rekreasi seperti kolam renang tertutup atau kemudahan lain yang termasuk akses Internet wayarles percuma dan perkhidmatan rencam. Kemudahan tambahan di hotel ini termasuklah kedai hadiah atau gerai surat khabar, televisyen di ruang bersama dan tempat berkelah.Sarapan Eropah percuma disajikan pada setiap hari dari 7:00 hingga 9:00.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 46 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Televisyen skrin rata 32-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.

Dengan penginapan dari Super 8 by Wyndham Fortuna di Fortuna, anda akan berada dalam lingkungan 10 minit berjalan kaki dari Eel River dan Pusat Persidangan River Lodge. Motel ini berada 1.3 km dari Taman Anjing Fortuna dan 2.3 km dari Dewan Bandar Raya Fortuna.Gunakan kemudahan sesuai yang disediakan, yang termasuk akses Internet wayarles percuma dan mesin layan diri.Sarapan segera percuma disajikan pada setiap hari dari 6:30 hingga 9:30.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan meja/kaunter hadapan 24 jam. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 46 bilik berhawa dingin yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan surat khabar percuma serta telefon dengan panggilan tempatan percuma.

Terletak di Fortuna, Travel Inn berada dalam lingkungan 15 minit berjalan kaki dari Dewan Bandar Raya Fortuna dan Taman Rohner. Motel ini berada 1.1 km dari Muzium Depot Fortuna dan 1.2 km dari Taman Anjing Fortuna.Gunakan perkhidmatan bilik (semasa waktu terhad) di motel.Meja hadapan disediakan dengan kakitangan semasa waktu terhad. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Inaplah di salah satu daripada 24 bilik tamu yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan gabungan pancuran/tab mandi dan kelengkapan dandanan diri percuma. Kemudahan yang disediakan merangkumi pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.