The location, staff, service were all things to love about this place and stay.
The breakfast options were largely consistent and after a few days we got tired of the dependability of the options. Thankfully, loads of food options were all around us. The hotel is connected to a mall and there's another right across the street.
The few areas of recommended improvements are as follows:
1. The reception doesn't actually speak nor understand English. Translators were used to get by; however, the English reception advertised is one of the reasons I chose the place.
2. The ac unit needs servicing. There were some occasions where it leaked and even sprinkled water on us.
3. There was one day we left and opted to put the DND sign on the door, it was completely ignored.
4. Staff communication should be better. We requested late check out before we arrived. It was settled. When we went to pay for it, we were told that it was not possible. We explained that it was pre-arranged and then we were allowed to pay.
On the day of late checkout, the key card stopped working because it was not updated to allow access until our new checkout time. Also, the cleaners were not informed that we were checking out late so they kept coming to the room to clean. We explained as best as we could that we were leaving later than usual.
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