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The Westin Grand Frankfurt
4.6/5104 Ulasan

The Westin Grand Frankfurt

Frankfurt City Centre(Old Town) Frankfurt|2.56km dari Heilig Kreuz Kirche
The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

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25Hours Hotel Frankfurt the Goldman
4.2/554 Ulasan

25Hours Hotel Frankfurt the Goldman

Ostend Frankfurt|1.76km dari Heilig Kreuz Kirche
I will start with the bad part. I booked a room for 1 night, one month in advance. 48 hours before my arrival, I received an email stating that they are overbooked and that they are relocating me to another 25Hours hotel with an upgrade and they wrote: ”If this is not an adequate solution for your stay in Frankfurt, we of course offer the opportunity to cancel your existing booking free of charge – regardless of the reservation status and cancellation policy booked. ” After a few emails, I demanded that any further communication should be by phone and through the Hotel Manager. I was notified that the Hotel Manager will call me ”Shortly” and the Manager never called. I emailed them back that I will go to the hotel and I expect to have a room ready and that I expect to meet the Manager who promised to call and never did. The Next day, I went to the hotel, found my room ready to check in, and I asked to see the hotel manager. The receptionist went to the Manager, then came back and told me that the manager is not available (Although I know he/she is there from the staff). Rule #1: When a guest asks to speak to the manager, the manager should respond and not avoid the guest. Ignoring such a request and failing to fulfill a promise to call ”Shortly” only indicates a very very weak and unprofessional management. It also means DISRESPECT to the guest. You could have had someone else call or meet me one behalf of your and represents hotel management. Now the Good part: Rooms are small but nice. The staff at the restaurant are very friendly. The staff at check-in need some training. Breakfast buffet doesn't have a huge variety but convenient. The location of the hotel is very good. Bottom Line: This hotel should be a two/three stars hotel not a four stars. Next time I will stay in another hotel.

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Lihat Ulasan Tetamu untuk Hotel di Frankfurt

Mencari hotel berdekatan Heilig Kreuz Kirche? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
B&B HOTEL Frankfurt City-Ost
3.9/519 Ulasan
Ostend
Das Hotel ist an der Hauptstraße beim Ostbahnhof gelegen. Parkplätze sind für €6.- hinter dem Hotel mit einer Schranke gesichert. Das Zimmer ist typisch B&B - klein aber gemütlich - Bad sauber und gut. Leider keine richtigen Stühle - nur Hocker - zum arbeiten am Tisch nicht gerade ideal. Das Frühstück ist gut - keine riesige Auswahl aber ausreichend. Insgesamt sehr gute Preis/Leistung!
The Niu Coin
4.1/560 Ulasan
Ostend
The overall design and layout of the hotel, lobby and the rooms themselves was good, fresh and modern. There were a few issues however that detracted from my stay at the Niu Coin. -I requested a quiet room on my reservation and again on check in (as I needed a good nights sleep for the work I was doing) however the room I received I was awoken a few times during my stay with doors slamming in the corridor, the room doors are spring loaded and slam as people come and go during the night. -The shower curtain in the bathroom was heavily stained at the bottom and there was a slight drain smell in the bathroom on one day of my stay -The own branded shower gel in the bathrooms smelt amazing but the container was almost empty -The Wi-Fi was entirely useless, on the one occasion i did need to work on a business document online the internet connection continually logged me out after 2 minuites. Positives - the breakfast was good - the staff were friendly and helpful - the location was good and overall the cleanliness (other than the shower curtain) was good. The Niu Coin is a good concept and the website, design and layout lead me to believe the company has good vision for a modern hotel brand. However the operational delivery is somewhat lacking in places. The hotel management needs to re-focus on the basics such as cleanliness, maintaince and operational processes - these as all the least glamourous aspects of the hotel business but getting the basics right is key for everything else they're hoping to acheive
Hotel am Zoo
3.6/555 Ulasan
Ostend
I really liked this hotel. Nice staff, rooms OK and quiet. Good location next to U-Bahn and tram stops or can walk to nearby Bornheim or Zeil. I didn’t eat in the hotel. I either ate in Cafe Bohne opposite or walked to Bornheim. I’ll stay here again.
Ibis Budget Frankfurt City Ost
3.7/542 Ulasan
Ostend
Siamo stati in questo hotel per 3 notti e abbiamo prenotato tramite booking. Rapporto qualità/prezzo buono. Camera piccola ma pulita e letti molto comodi. Colazione non compresa ma si può fare colazione con 10 € a persona: caffetteria, succhi, yogurt, cereali, pane di vari tipi, salumi e formaggi, piccole brioches, pain du chocolat e palline di pasta fritta con zucchero. Colazione a buffet. Parcheggio sotto hotel a pagamento (intera giornata 12 € invece che 15)
A&o Frankfurt Ostend
4.4/582 Ulasan
Ostend
I am still staying at the hotel and my experience so far has been absolutely horrible. The checkin was so slow and the male receptionist was disinterested for any greetings let alone offering any help with baggage . Sent me through wrong side of the lift and had to take stairs to get to my room it would have been easier if I was advised to take only 3 steps of stairs and the then the lift which opens right outside the room I was allocated. The cleaning standards of the hotel are awful on next level. The room is so dirty , the corners are filthy and the situation under the beds is disgusting. The housekeeper enter your room to verify if you are staying over rather than checking the system at the reception. The cleaners seem bothered when you ask them to refresh your room and they don’t greet you at all. It’s like I always have to remind twice if I need something. Customer service runs in negative not even zero . I made the biggest mistake of choosing this hostel /hotel , I have never experienced this bad hotel in my life. My recommendation, spend a little more and book somewhere where the staff actually wants to work. Well apart from greeted by a lovely lady receptionist on Saturday evening , the day I checked in ,,, nothing is right about my stay.
Alexander am Zoo
4/543 Ulasan
Ostend
Wir waren hier schon einmal vor 2 Jahren und auch damals überaus zufrieden. Sehr schönes ruhiges Hotel zu vernünftigem Preis. Lage direkt am Zoo nun nur ca 100m von de nächsten U-Bahn-Haltestelle Habsburger Allee entfernt, sehr angenehmes Wohnviertel. Die Mitarbeiterinnen und Mitarbeiter sind überaus höflich und hilfsbereit. Alles ist bestens organisiert. Zimmer und Bad waren geräumig und sehr sauber, modern und gemütlich eingerichtet. Frühstücksbüffet war umfangreich und lecker. Zur Bergerstraße mit Geschäften und vielen Restaurants ist es nicht weit. Hier bleiben keine Wünsche offen und bei unserem nächsten Frankfurt-Besuch werden wir wieder hier übernachten.

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