Novotel Frankfurt City

Ulasan Novotel Frankfurt City

Novotel Frankfurt City

Lise-Meitner-Straße 2, 60486 Frankfurt, JermanLihat Butiran Hotel
Novotel Frankfurt City
Novotel Frankfurt CityNovotel Frankfurt CityNovotel Frankfurt City
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga

Ulasan Tetamu

8.8/10
Very good
136 ulasan
Ulasan yang disahkan
Location9.0
Amenities8.5
Service9.0
Cleanliness8.9
Tapis mengikut:
Susun mengikut:
All reviews(136)
Positive reviews(133)
Reviews with photos/video(27)
Awesome amenities(12)
Delicious breakfast(11)
Convenient parking(11)
Easy to get around(10)
Quiet & comfortable(8)
Located downtown(8)
Perfect for business trips(7)
Convenient for shopping(6)
Negative reviews(3)
Atif Khan (Mumbai , India)
Standard Double Room
Daftar masuk pada Apr 2026
Business traveler
3 ulasan
9.5/10
Amazing
Disiarkan pada 8 Mei 2026
I had a wonderful experience at this hotel Breakfast is awesome variety of things to choose for even for vegetarian Location is great tram station and train station both are nearby walking distance If you’re travelling for the Exhibition, it is working distance from the hotel
Guest User
Standard Double Room
Daftar masuk pada Apr 2026
Family
27 ulasan
9.5/10
Amazing
Disiarkan pada 18 Mei 2026
The room facilities are simple, clean, and the location is convenient. It's within walking distance to the subway station, which is especially handy for getting to the Frankfurt Exhibition Center. The service was good; we were able to check in smoothly early in the morning, which was very welcoming.
Teks AsalDiterjemah oleh Google
Guest User
Standard Double Room
Daftar masuk pada Mac 2026
Solo traveler
56 ulasan
7.0/10
Disiarkan pada 22 Apr 2026
Everything was great except for the front desk staff, who really need more training. They came across as unprofessional and uneducated.
Teks AsalDiterjemah oleh Google
Guest User
Superior Double Room
Daftar masuk pada Mac 2026
Business traveler
15 ulasan
10/10
Outstanding
Disiarkan pada 25 Apr 2026
Real super friendly staff, peaceful rooms, everything perfect - i come again!
Rahmahwati
Standard Double Room
Daftar masuk pada Nov 2025
Family
18 ulasan
7.5/10
Disiarkan pada 3 Jan 2026
Hotel location is good. About 10 minutes drive to city centre. Unfortunately the hotel room that we stay has this “funny” smell only to realise that the source of smell is coming from the carpet, likely from dog’s poo. Anyways have inform hotel staff and he acknowledged it.
Jawapan daripada Pihak Penginapan: Hello Rahmahwati,thank you for your feedback. We’re glad you found our location convenient.At the same time, please accept our apologies for the unpleasant smell in your room. A smell coming from the carpet, especially if it appears to be linked to a previous incident, is absolutely not acceptable and should have been detected before the room was assigned. Thank you for informing our team on site, and I appreciate that it was acknowledged immediately.We take this seriously and will ensure carpets are checked more consistently and treated professionally whenever needed, so this does not happen again.Kind regards,Lars PascholdService Operations Manager
William Sun 1987
Standard Double Room
Daftar masuk pada Jun 2025
Family
176 ulasan
9.5/10
Amazing
Disiarkan pada 21 Jul 2025
A nice hotel close to the station, big room with comfortable beds.
Jawapan daripada Pihak Penginapan: Hello William,Thank you for your great review. I’m glad you enjoyed our convenient location near the station and found the room spacious with comfortable beds.We’d be happy to welcome you back anytime your travels bring you to Frankfurt.Lars PascholdGuest Experience Assistant
Guest User
Standard Double Room
Daftar masuk pada Apr 2025
Traveling with friends
14 ulasan
10/10
Outstanding
Disiarkan pada 27 Mei 2025
This hotel is excellent! It offers incredible value for money, great service, and comfortable beds. It's only a 15-minute drive to the city center, and parking is free. Everything was absolutely perfect. Highly recommend!
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear wangCoco,wow – thank you so much for your enthusiastic feedback! 😊We’re truly happy to hear that you enjoyed your stay, especially our comfortable beds, friendly service, and the great value for money. The fact that you also appreciated the free parking and easy access to the city center makes us even more proud.We would love to welcome you back again soon – thanks a lot for recommending us!Warm regardsLars PascholdGuest Experience Assistant
Yizhixiaopeixuan
Standard Double Room
Daftar masuk pada Okt 2025
Booked for others
5 ulasan
10/10
Outstanding
Disiarkan pada 17 Nov 2025
This location is incredibly convenient, close to major transport hubs and shopping districts, making it perfect for business trips or shopping sprees! The room was spacious and tidy, with soft bedding that didn't bother my shoulders. The soundproofing was excellent, so I could work late into the night without being disturbed. The toiletries were custom Accor brand, fresh and pleasant-smelling. 24-hour hot water and high-speed WiFi were absolute essentials that met all my needs. The breakfast offered a mix of Chinese and Western options, with fresh hot dishes that varied daily. Free coffee refills were a bonus. The service was efficient and prompt. This place is suitable for both business travelers and short-term trips – you can book it with your eyes closed, no regrets here!
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Hello Yizhixiaopeixuan,thank you for your amazing and detailed review! 😊 We’re delighted you found our location so convenient for both business and shopping, and that the room felt spacious, tidy, and comfortable for a good night’s sleep.It’s wonderful to hear the soundproofing supported your work routine, and that you enjoyed the Accor toiletries, reliable hot water, and high-speed WiFi. We’re also very happy you appreciated the breakfast variety, including the mix of Chinese and Western options and the daily changing hot dishes , plus the free coffee refills ☕️Thank you as well for your compliments about our efficient service. We’d love to welcome you back to Novotel Frankfurt City anytime!Kind regards,Lars PascholdService Operations Manager
Guest User
Standard Double Room
Daftar masuk pada Sep 2025
Family
3 ulasan
6.0/10
Disiarkan pada 11 Okt 2025
This hotel is about 1.2 km from the nearest subway station. There aren't many restaurants around. It's not very suitable if you have a lot of luggage. It's also quite a distance from Frankfurt City. It's more for business travelers than family trips. In my room, the sheets and pillowcases were a bit worn out, almost transparent from being washed so much. There's a supermarket nearby, reachable within a 10-minute walk.
Teks AsalDiterjemah oleh Google
Guest User
Superior Double Room
Daftar masuk pada Ogo 2025
Business traveler
6 ulasan
8.0/10
Very good
Disiarkan pada 19 Sep 2025
Just stayed for one night as a stopover. It's a very average hotel, definitely doesn't compare to Novotel in China; it's more on par with a Hanting or Home Inn. The breakfast was good, and it offers decent value for money. Parking is convenient with free street parking spots all around, but it's best to arrive early to snag a spot, as they might fill up after 8 AM.
Teks AsalDiterjemah oleh Google
kakalee
Standard Double Room
Daftar masuk pada Mei 2025
Family
2 ulasan
10/10
Outstanding
Disiarkan pada 19 Jun 2025
Clean and tidy! Friendly and polite staff!
Jawapan daripada Pihak Penginapan: Hi kakalee,thank you so much for your wonderful review! 🌟 We're happy to hear that you enjoyed your stay and appreciated both the cleanliness and the friendliness of our team. Your kind words are a great motivation for us all!We hope to welcome you back again very soon 😊Warm regards from FrankfurtLars PascholdGuest Experience Assistant
Guest User
Standard Double Room
Daftar masuk pada Jul 2025
Family
5 ulasan
10/10
Outstanding
Disiarkan pada 11 Ogo 2025
Good service!
Jawapan daripada Pihak Penginapan: Hello,Thank you for your outstanding review and for highlighting the good service — it’s great to know we made a positive impression on your stay.I did notice that the photos you posted seem to be from around 20 years ago and don’t reflect the hotel’s current look. We’ve made several updates since then, and I’d love for future guests to have an accurate picture of what we offer today.We hope to welcome you back soon for another excellent experience.Lars PascholdGuest Experience Assistant
Guest User
Standard Double Room
Daftar masuk pada Ogo 2025
Business traveler
2 ulasan
8.2/10
Very good
Disiarkan pada 29 Sep 2025
It was just okay. The gym had very limited equipment, and the service was just average.
Teks AsalDiterjemah oleh Google
Yongwangzhiqiandeganjue
Standard Double Room
Daftar masuk pada Okt 2025
Couple
55 ulasan
10/10
Outstanding
Disiarkan pada 13 Dis 2025
Perfect for couples. Parking is available right outside on the street.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Hello,thank you for your outstanding review! 😊 We’re happy to hear you found the hotel perfect for couples, and that parking right outside worked well for you.We hope to welcome you back to Novotel Frankfurt City soon.Kind regards,Lars PascholdService Operations Manager
Chenzhaoji
Standard Double Room
Daftar masuk pada Jun 2025
Business traveler
18 ulasan
6.5/10
Disiarkan pada 6 Ogo 2025
It was just okay. The room was old, and the sink had a foul smell, making it unpleasant to brush my teeth. The location wasn't great either. I'll leave it at that.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Hello Chenzhaoji,Thank you for sharing your impressions. I’m sorry to hear that the room felt dated and that there was an unpleasant smell from the sink drain — this is certainly not the standard we aim for. I will have our maintenance team check the drainage in the room you stayed in to make sure it’s properly cleaned and deodorised.Regarding the location, while we are slightly outside the very centre, we’re directly connected to public transport, making it easy to reach the city’s main attractions.I hope we have the chance to welcome you again and provide a more comfortable experience.Lars PascholdGuest Experience Assistant