Hotel berhampiran Stop & Shop, Franklin

I've stayed at many Fairfield Inns around the US over the last 10 years or so, and this one was the least impressive. I responded to a customer survey after my stay and received no reply, so I guess I'll let other potential travelers know the issues we encountered in this forum. First, there was no one at the front desk from about 7pm to 7am. There was a sign on the desk saying this was due to Covid., though how this could be true when there is someone manning the desk during the busiest parts of the day I don't know. Seems more like a cost saving measure to me. And despite signs everywhere saying masks were mandatory, most other guests we came across at all different times during our 9 day stay, were not wearing them. We felt like the hotel was not policing this at all. A bigger issue is that they call themselves a non-smoking hotel, yet it clearly is not. We could tell that our room had been smoked in previously, though it was not a severe odor or we would have left. What the hotel did totally reek of was pot, pretty much every night we were there, the dank aroma of ganja filled our hallway. Like, you could have gotten high off it if you stayed in the hallway and just breathed! Obviously hotel staff never makes a pass through the place or this would have been noticed. The room itself was clean, and beds were some of the most comfortable we've slept in lately. A/C worked perfectly, with thermostat turning it on and off as appropriate. It was impossible to make the room really dark for sleeping, with a large gap under the door letting light in from the hall, and numerous LED's in the room. Room had a small fridge and a microwave. Room was quite quiet at night, probably largely due to occupancy being way down due to Covid. Pool, which we were told when reserving was open, was not, again supposedly due to Covid. The only significant room issue was the bathroom. It had a separate sink area, which normally would be nice, but this one was so tiny we really felt cramped using it. The bathtub/shower appeared to be recently retiled in a very mod, textured white tile, but the fixtures were total crap. You could actually pull the tub spout away from the tiling when lifting the water diverter. Water pressure was OK, and no shortage of hot water. We have previously stayed at the BW right next door to this place, and will say we found this place was definitely better, but barely. Hotel is about two blocks from an I-495 exit. There is a grocery store about a mile away, and a big convenience store and three gas stations just a couple blocks away.

The place was clean, room was lovey and the staff was friendly. I really enjoyed the breakfast too.I haven't stayed in a place this comfortable in awhile. Very conveniently located. Near LOTS of things to do. I will definitely be coming back.

When I arrived to this hotel for my one night stay, I was warmly greeted by Cloe. 10 minutes before my arrival, I called the hotel and Cloe professionally answered the phone and gave me all the details about my stay. During the check in process, Cloe was very delightful, professional and very friendly. Also Irlene at the front desk was very friendly. It is a pleasure to go to a hotel and feel welcomed and being exposed to people who really care about guests and the hotel. Cloe is a great asset to that property. Great job!

Myself and two other colleagues stayed here for a client visit. The entry was very clean and inviting and the food/coffee bar was very good. The property is undergoing renovations and my colleagues were on the first floor which has already been renovated. I was on the 4th floor which has not yet experienced the facelift. My room was clean and orderly. There were a few areas that definitely were showing the age of the room. There was an impact crack in the sink, some wallpaper was coming off the wall in one corner and the drawers were not in good shape. The room also had no USB ports for charging and therefore you had to use a wall plug/use charger which made it a bit of a pain. I was expecting USB chargers at minimum at the desk. Overall my experience was very good. Just wish I could have been in one of the renovated rooms which are, I was told, very nice. Maybe ask for that when you check in.

After a really long day of travel I got to the hotel and was greeted by Breanna at the front desk. She gave me what I can call the initial hotel greeting, asking about day, flight and the rest. She was very polite and courteous and had a smile the whole time. I go to my room and kinda settle in then decide to grab some food nearby. When I came back a couple hours later, Breanna saw me and was all smiles and very welcoming even remembering my name. Probably the best greeting I have had in a long time. Hotel is beautiful and comfortable. Will be using it again when I am in town. Thank you

This whole hotel is very nice for couples or families. They have a nice little restaurant. They had a pantry that free coffee. We stayed there because of an event that was taking place at the hotel with other family and friends. Our room had a king size bed. The room wasn't huge but had all the amenities that you needed. A little refrigerator, coffee maker, comfortable bed and pillows. Nice TV and the people who are very friendly that work there and the hotel was very clean. Lots of things still in place that were there during covid to make sure that things were clean and sanitized.