Hotel Delta di Franklin Township

Stayed overnight. Room was clean and spacious. WiFi worked well. There is plenty of free parking outside. There is a restaurant adjacent to the hotel but I did not visit. Paid breakfast was offered and it was good. The staff was courteous and helpful. The hotel is showing a bit of its age and will look much better if they remove the carpets especially in the hallways. I would stay again.

I was visiting family locally and decided on this location since it's reasonably priced and easy to access. I'm happy I made the right choice for the 3 days I stayed. The service from check-in to check-out was probably one of the best I have had in a very long time. The general manager was very attentive and ensured that the accommodations were to my liking. I was treated with nothing less than professionalism from all staff levels. The room was tidy, well-arranged, and cozy. I slept without any disturbance. The ongoing renovations were imperceptible. The breakfast was made fresh every morning, with typical breakfast fare of fruits, bagels, fresh waffles, eggs, bacon, etc. The lobby area was clean and modern. This location exceeds expectations in service and customer commitment. I will definitely return.

The staff was super friendly and personable, but the hotel was gross. Very dirty room;stains and torn carpet, blood on bathroom door, stains on walls and ceilings, furniture with holes/stains, fridge with missing parts, dirty dishes in dishwasher, broken hair dryer, called front desk immediately and sent person up who wiped off the door with a wet napkin. It was blood!!!Dirty napkins, garbage bag on floor, candy smashed into the carpet. The housekeeping supervisor was appalled at the condition. Blamed it on the maids not understanding English. Breakfast was never ready on time nor was the coffee so we couldn’t reap the benefits of having a free breakfast in the morning. Kids were running around the hotel banging on doors, tossing trash into the elevators, and nothing was done to stop them. We called and complained because it sounded like they were bowling above us the entire time. They should have called security or the police. Multiple people in our group called to complain. We couldn’t sleep. And to top it off, a fire alarm went off and we had to evacuate Monday morning. To pay 1,300 for three nights was a joke. Marriott should be embarrassed by this property.

Hotel is very good. Location is very good too. Breakfast is decent the breakfast area is clean and good. Though can have more options for vegetarians and also can offer foods which are less sugary and more healthier options/suggestions like plain yogurt, plain cereal, sour dough bread,some fresh Tomatoes,cucumbers green leafs . The staff is extremely helpful Aaron the GM is a wonderful person , have to mention Tara , Belis at the breakfast area. Ian the house keeping manager and Ivan , and the ladies at the reception Nellie ,Ashley, and Lesley all are very courteous welcoming. made our stay very pleasant.l surely come here again.

As many others have stated the appearance of the hotel is dated. That didn’t bother me too much but some of the appliances in the room were affected from not being updated. Mainly the bathroom—I was only able to get lukewarm water when trying to take a shower. The water also came out brownish from the shower for the first minute or so which was definitely unpleasant. Outside of that the room was spacious and clean when I got in. There was a lounge chair and desk if you needed to get any work done which I appreciated. I did wish there was some kind of information book in the room to tell you about the amenities of the hotel. I wanted to order from the restaurant but had to go down to the front desk to ask for a menu. I was told there were no printed menus and I could only look at the posted menu on the wall in front of the restaurant. Which is fine but it would have been nice not to have to come down to the lobby and then go back up to my room to order just to come back down to pick up the food. Note that though the website advertises room service there is not actually room service at the hotel. You are able to call down and pick up the food to go, though. Seasonz was by far the best part of the hotel! My dinner and desert was delicious and I would definitely order from there again if I was in the area. Lastly it was pretty hard to sleep because of the noise level in the hotel. It seemed pretty empty when I checked in but someone was slamming the door to the stairwell several times in the middle of the night. My room was next to the stairwell so I could clearly hear it while trying to sleep. Though I know a hotel cannot always control noise it was another thing that added to my poor experience.

Room was modern and updated with a lot of space and great working desk area, but hotel overall feels old and has a **** smell in the hallways that drifts into the room

This place was great for the price. Although the website states carry out breakfast they did not have it. All they had was a hooters. And we had to go get more towels because apparently the common thing is to only have 2 towels in a room now, no matter how many people are in it. Every choice hotel we have been to on this trip it has been that way and over half the time they say they don't have any more towels. So frustrating.

Booked and paid through my choice membership a week in advance. On the day of checkin called the front desk for two hours early checkin, as demanded by front desk (a male person) I agree to pay $40 extra for early checkin. Drove for 90 minutes to reach hotel, waited 15 minutes for someone to show up to check us in. The front desk lady (an Indian lady) started attending phone calls and took like 20mins to attend & talk to us. The Indian lady (attached her photo) at the front desk is completely disrespectful & rude. She told Hotel will allow checkin only after 3:00 PM, inspite of showing her the call history and earlier discussion over the phone, she bluntly denied anyone calling the front desk or any male person answering the calls. Inspite of agreeing for extra charge & earlier discussion, We requested to allow two early checkin as we are already in the city/hotel, but the lady was VERY unprofessional, rudely denied the checkin & gave free suggestion to go around the city until 3:00 PM. ARE YOU SERIOUS...!! As we already paid, we went out & came back at 3:00 PM. Now male front desk guy (can be seen in picture took 45 minutes to checkin. Even he was rude to us & other guests. Posting the pictures and videos of the person talking to the guests. He open the room with his master key & two hours late gave us the key as the lock system was not working. Rooms Don't, and I mean DONT book here. Nothing works! The disgusting smell in the rooms and hallway. The elevator is broken, our room lock was broken off, the shower wouldn’t turn on, the power outlets on either bedside table lamps didn’t worked. All the outlets in the room were broken or loose, charges fell right out when you plugged them in. Room service Will not get room service while you're staying at the hotel, no fresh towels, no cleaning, no bedsheets change during your extra days stay. No breakfast on offer. there was no continental breakfast. No coffee or anything in the Lobby. Staff is rude and intrusive. They knock on our door an hour before check out and reminded checkout time to make sure we check by 11:00 AM. I wouldn’t expect this from a hotel which claims as a 3-star hotel and charge $90 per night. I wouldn't recommend staying there for any type of event, for family vacation or business. If I could give a ZERO rating I would. Horrible staff, VERY unprofessional.

My family stayed here one night for a travel soccer game. We’d never stayed at a Springhill Suites before, so we weren’t sure what to expect. We were pleasantly surprised by the size of the rooms - 2 queen beds and sitting area with desk and couch. Large closet and nice sized bathroom. Mini fridge and microwave. The included breakfast was also better than expected – make your own waffles, scrambled eggs and turkey sausage, a selection of cereals and yogurt, fruit, bagels and muffins. All for cheaper than other hotels in the area! Rooms were clean and lounge area I front where you could eat breakfast was bright and cheery. Definitely will stay here again next time we’re in town for a soccer game.