Hotel berhampiran Erboristeria San Francesco, Frascati

I chose this hotel because we needed a place to stay for just one night before an early morning flight out of Fiumicino after our time in Tuscany (It is an easy 35-minute drive to the airport on Sunday morning), but I wish we could have stayed longer! The staff was so friendly on check-in and told us that we were welcome to explore the public areas of the villa, which are covered with beautiful paintings and frescos. They provided us with a write-up on the very interesting history of the Villa. Our rooms (we booked two for our family) were very clean and good-sized, with comfortable beds. Yes, the wifi was spotty, and the rooms could use a little updating in terms of things like outlets), but they really had everything we needed and the charm of the place makes up for those things. One room had a beautiful view of Rome, especially at night! We also ate dinner in the hotel's elegant restaurant and it was a perfect last meal before we left Italy. The service was wonderful, prosecco was flowing freely, and the food was delicious!

We had a fabulous stay in this authentic beautiful hotel. I loved the linen sheets and the towels were lovely and plush. The rooms are very comfortable and the mosaic bathroom tiles are exquisite. The food in the tavern was excellent. Breakfast was lovely once it was understood what we wanted each day. A couple of negatives ... We had to ask for a chair so that my husband could sit at the desk to use his laptop. The pillows were all flat . An assortment of pillows on a meu would have been preferable . There was a rain shower which is good for hair washing days. I prefer a shower coming from the wall , however, this one was attached half way down the wall. It would have been perfect if it had been attached further up so you could stand under it. Even though the bath looked aesthetically pleasing I did not find it practical to climb in and out. Especially with mobility issues. These issues did not detract us from having a lovely stay. This hotel is absolutely worth considering. Thank you for a wonderful time.

We visited here for 4 nights whilst we were in the area for a wedding. The hotel room itself was clean and spacious with a small balcony, although it would have been nice if the balcony had chairs. The hotel itself is in a rural location, and it would have been beneficial to have a car. The hotel helped us contact local taxi companies when we needed to get about. The breakfast was quite basic, toasties, pastries, cereal and fruit. We also did not see a restaurant/bar so facilities were limited.

Tatty, grubby common areas with dirty carpets and peeling wallpaper. The path down to the lake is too overgrown to get down there. Entrance is through a disused bar then some little rooms with mismatched old furniture to a small lobby area. Man behind the desk seemed surprised to see guests and gave us a key with no explanation as to where the room was or any other information. Room was spacious and clean but very old fashioned - we had a view of the lake which we had to pay 20 euros extra for on top of the 120 euro room rate which was way too high for the standard - it was the most expensive overnight stop of our 5 week tour and was the worst. Small flat pillow each and poor sound insulation which meant we were kept awake until 330 am by an elderly resident's radio. The restaurant was the best part of the stay - it is in a glass area overlooking the lake and is modern and contemporary. The food was amazing - really high standard but was spoilt by the total lack of ambience as we were the only ones dining apart from 2 elderly residents who stayed for a short time. Also the service was glacial. We were the first people in the restaurant and it took 75 mins for our first course and another hour for the other two courses. It is a shame that such a talented chef is working somewhere where he cannot be appreciated. This place could be amazing with its proximity to Rome, its food and position.

We are currently on a 5 week trip around Europe, and have been staying at accomodation that advertises similar processes and facilities throughout. This is by far the worst place we have stayed and the only time I have ever had to request a room change (or even report a problem) to reception. We arrived in the evening and found that our room (suite 24) was very hot. We couldn’t figure out how to use the thermostat on the wall so asked at reception for some help. After a while the lady from reception arrived and also couldn’t figure out how to turn down the temperature. We also asked for an additional pillow each as the one we had been provided was very flat. When the receptionist arrived she agreed it was hot, and that she couldn’t hear the air conditioning working. After some troubleshooting she was unable to fix the problem, and left to go and contact her manager, and never came back. I went down to reception a little later to follow up, but it was closed for the night and nobody would answer the phone. We had to sleep with the window and door open for the first night, because the temperature continued to rise. Unfortunately this meant our sleep was disturbed by the very loud planes flying to/from the nearby airport. My partner went to shower and found that within a few minutes water was overflowing from the shower tray, as the drain appeared to be blocked. We also had constant issues with WiFi connectivity. It took several minutes to load the results of a google search, and I was unable to purchase a train ticket online for over 30 minutes due to the poor internet speeds. Streaming was out of the question. To make things worse there was only 1 bar of cell phone signal in our room, so using mobile data was also proving difficult. We had to catch a train in to Rome early the next morning and nobody (other than than serving breakfast) was at reception when we left, so we messaged them and asked them to follow up and fix the problems we had discovered, or change us to a different room. A few hours later we got a reply informing us that the air conditioning for the building had been disabled as they had decided it was cold enough at night to turn on the radiators. This meant that no guests had the ability to control the temperature of their individual suites. We asked for our air conditioning to be turned on or to receive compensation for this advertised feature not being available, but this request was declined. Our request for the internet to be fixed was also unsuccessful, with the only advice being “It’s fine, just reconnect” which failed to help. I completed an internet speed test which only could capture a speed of 3mbpd. We regret booking this accomodation. On both nights we were very hot and uncomfortable. I haven’t even mentioned the fact that our bed creaked loudly with the slightest movement. I would not recommend La Villetta Suite to anyone.

Good location, pleasant service. Only problem with a window, that didn't close completely. Very good, in general!

Lots of on site parking. Laundry service recommended across the hotel were amazing and friendly. Room was very small though. Blow dryer didn’t work. Not enough bench space in the bathroom. Overall cleanliness was great. The fridge was nice and cold. Although they don’t have a stocked fridge and you would have to go down to get bottled water. Variety of breakfast choices. Drinks were okay and coffee was from an instant coffee machine which was okay. Staff weren’t around often to ask for fresh coffee. Front concierge were friendly though and very helpful.

Lovely place to stay, the location was perfect as it was close to the train station. For the price this far exceeded my expectations and the staff are very helpful therefore I would 100% recommend this place.

I have never been to a place where a hotel feels like home. This is one of the amazing benefits of staying in Ostello Bello. The staff, bartenders, and night shift felt like absolute family by the end and I truly will never stay anywhere else while in Rome. Fravio (hope I am spelling that right) made my trip with his kind and friendly demeanor. All of the bartenders made me feel at home and welcome at all times. Treating me more than fairly in every citrcumstance. The rooms were clean and nice, with working showers and good facilities. I truly have nothing negative to say about my visit.

Liked the location of the hotel in EUR Rome. The rooms are nice and clean, good TV channels including BBC and CNN. The experience was ruined by the 1 hour + noise from the trucks loading and unloading skips in the next door Euromax shopping centre. The banging noise is horrendous. Sara did offer to replace my room but as i had 1 more night i didn't bother. The breakfast area is very busy and chaotic, takes a long time to get coffee from the Barista's. The breakfast items are okay but nothing substantial, they are very supermarket affair. The corridors are boring and dull and definitely 3 stars. The staff are friendly and helpful. The Euromax shopping centre next door is an excellent diversion on a rainy day.