Hotel berhampiran Kilby Park, Fraser Valley

This Hotel is largely un-staffed, we arrived late at night after 36 hours of travelling to find the security entrance code would not work, and no-one would answer the Hotel Emergency out of hours service. We eventually tracked someone down after a stressful 1/2 hour of thinking we would be sleeping on the street. The room itself was dated, varnish worn off the table top etc but functional, and clean... but read on. We stayed 7 nights and despite asking for the room to be refreshed twice, Les the manager never bothered to arrange it, so we spent the whole week with the same towels and bedding, very Lazy!! It has the look of a place inherited by a next generation who don't have the skills or interest their parents had On a positive note we had comfortable sleeps, on a good bed. So if you are looking for a basic budget no frills stay this could be for you

I was booked into the Holiday Inn by my employer. It is outside the city centre which is good. When we looked at a restaurant at the Coast Hotel there were street people in the parking lot and around the immediate vicinity. The Holiday Inn is far enough from the city centre that this is not an issue that may make some people uneasy. The hotel is very new, is very clean, has very comfortable beds, pillows, nice quality bath products and Dove soap and lotion. Very well laid out room with numerous electrical outlets, well lit and comfortable furnishings. Breakfast has a good variety of food. Staff seem happy at their work and are very helpful, especially Rose!

Booked into this hotel by travel company as part of Tour of Canadian Rockies. Arrived after a long day of travelling to be informed no food or bar available onsite. Appeared to be located on an industrial estate and no food available close by. Luckily we had been warned this may be the case so had some provisions with us. On entering the room was freezing cold. I tried to turn up the air con but it was stuck on cold and I couldn’t turn it off either. Went down to reception to ask for help. No maintenance staff available so a young employee, who admitted she’d only started that week and had no clue about much, was sent. She was unable to increase the temperature or turn the fan off. By this time it was like being in a fridge. Reception said the hotel was full and so no other room available. The only solution was removing the control panel which at least turned it off but left wires hanging out. Room was still incredibly cold and no other form of heating available. So instead of spending the evening relaxing with a drink and some snacks we had to get into bed to keep warm!! Very disappointing.

From the moment you walk in you feel like walking out. The most inhospitable front desk staff I have ever encountered. Very militant like, not a smile on their face nor a greeting when you check in. Although we were early the front office manager's stance was ”check in is at 4 and not a moment earlier. You'll have to come back”. There was no ”let me see what can we do”, no ”let's see if we can get your assigned room ready for you”. Nothing! The breakfast was nothing to write home about either. Carbohydrate laden, greasy, and in their ”egg, bacon, cheese” sandwich the bacon barely measured an inch and was so thin that it was transparent. Their internet is slower than a turtle's pace and kept cutting out. They also don't care if the stairwells are full of sand or dirt that one could slip on. This was the case on Sunday morning and was brought to the front desk's attention. 4 hours later the sand and dirt was still there and their excuse for not cleaning it up immediately was ”that is the last thing that housekeeping cleans for the day”. It looks like they would rather have a lawsuit on their hands from a slip/fall because of their negligence, instead of cleaning it up immediately. The icing on the cake was when a call was received to say ”we've just added $200 to your account because you've parked an ”oversized” vehicle on the lot”. Not even a word to say ”hey I see that you'e parked your oversized vehicle on the lot. Could you please move it or we'll charge you $200”. Nothing! Ironically, this morning there was a vehicle that took up 7 parking spots out front, and this evening it was parked out back and it was moved most likely after a courtesy call, but I can't say for sure and a rig that took up 3 spots. Stay for 12 nights (2 rooms for 6 nights) at roughly $300 per night is way out of whack for what you get here and I've stayed at many Comfort Inns in my 40+ years of travel. They definitely do not want your repeat business, and they won't get it.

When I entered the room, I put a comforter from home on the bed, covered all carpet with waterproof pads, used a ”fencing” to prevent my 2 dogs from being able to even get near the bed and they slept in their crates. We were only there to sleep and nothing else as we left before 7 every morning and back at bed time. The first morning I had a shower and water got on the bathroom floor. I wiped it up with a towel and it was black. That day I went to the store and purchased Lysol wipes and cleaned the bathroom floor that night. We found two bobby pins, a hair elastic and a ball of human hair. The pillow smelled like ”sardines”. When we checked out, I made sure I mentioned it to the desk clerk so that she would make sure that it was cleaned a bit better. (Never mind no internet and TV was grainy and old but we didn't care as we weren't there much). Low and behold I get a call on the day of checkout that they are keeping my $200 deposit (I had already paid a $50 pet fee!). They sent me a picture of a couple hairs on the white sheet. Nothing else to justify these ”damages” and reason for keeping the deposit! I sent pictures of all of the stuff that I used to protect their room. Denied the refund! Read the reviews and notice that this is the experience of many people on here.

This resort came highly recommended by my friends but in my opinion it was OK; however, the customer service was EXCELLENT! The staff were very professional, courteous, helpful and kind. Room service was fast even on the Family Day long weekend! The restaurant attached to the resort had a tasty and large buffet selection and the waitresses went out of their way to please and to treat everyone in our family! The pools were not as hot as we wanted them to be (it rained on us while in the hot springs so we felt cold despite the heated outdoor pools). The rooms were outdated for a resort and for the price per night. We stayed only 1 night and that was more than enough! The highlight for us was the dinner and the breakfast buffets!