Global608154
22 Mac 2025
Hotel with a terrace restaurant overlooking city/ocean. Our reservation was mishandled and we got an awful room (room 202) on the second basement with a view to a backyard with rubble and LPG tanks. The room had no hot water; the phone was not working, the balcony door and its grill could not be locked, the entrance door's handle was shoddy and could not be secured from the inside, the bathroom ventilation hatch looked onto the main hotel corridor, the shower area was dirty and stained with sealant also flooding the rest of the bathroom. During the second day we went from no hot water to no water at all without warning. The stench of drain pipes invaded the corridors and the room. The corridor and staircases were filthy with wet muddy footsteps. Only when you complain vehemently do they exchange our twin room for two separate rooms as no other twin rooms were available. In one second room the safety box was not working and the air-conditioner leaked into the balcony. In the other, the TV remote control had no batteries and the bathroom floor was dirty. I asked for a drink as compensation and they sent a can of cola to the room. Even those rooms which are OK have maintenance and housekeeping issues. Low safety: entry doors cannot be secured from inside. In my first room balcony door and its grill could not be locked. What a place!
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