Hotel berhampiran North Mole Lighthouse, Fremantle

Overall service was great. The room was nice, clean and comfy. Staff were very friendly. Breakfasts were delicious, though the hotel accidentally charged us for then when they were supposed to be included in the package. We would have been charged if we didn’t notice the error in the bill. Otherwise, our stay was excellent and we would highly recommend the hotel!

We booked one night for myself, my husband and my 8 months old son. On the day we checked in we hired a baby cot for the little one and they dropped it off to the room where I found it faulty. My husband called the receptionist to change it but no answer, so he went downstairs myself to ask her to come to the room and help. She didn’t come and said I can take another one instead because she was on a rush. The 2nd cot was faulty too and my husband called the receptionist again and she refused to come and have a look or help. She then said that she is waiting to go home - even it was well before reception closing time - and can’t help and said we can take the baby to sleep on the double bed we have. I got very upset and went to the reception to ask her for her help to fix this issue or call someone to help specially it was only one night stay and it was my birthday. The receptionist said she has Uber waiting for her and she has to go and said to me abruptly that I needs to leave the reception right now (!!!)or she will close the reception and lock her in - as her uber was already at the door!!! Yes exactly that’s what she said , she would lock me in with an 8 month old baby in the reception room for the whole night. My husband said to the receptionist that it’s not appropriate to talk like that it’s a hotel that provides service and we can’t be left or treated like that. She said if she was to call someone to come and fix the baby cot she will charge us hundreds of dollars as it’s not her job. We had to go back to the room as the situation got so damn bad . The other receptionist we met when we MAs the booking was brilliant and so are the other staff members including the restaurant. The hotel lobby location is great. However, Luisa the receptionist dealt with our request in a very bad, unprofessional, and disrespectful way. Threatening your clients to lock them in the hotel facility for the night just because she already called the uber and didn’t want to spend an extra minute to help her clients is extremely rude and I have never encountered anywhere in the world.

Location was a tad far, although it is to be expected since you are staying near the coast. Room was perfect and had everything you need for a stay. Stayed a total of 3 night here and it was perfect.

Check in was quick and easy with a welcome drink for each of us so that was a good start. Plenty of signages in carpark to direct u to the drop hotel lift lobby within carpark but car had to be parked somewhere else. Room was comfy and there's a stool provided in the shower (good for old pple). We booked a room with 2 double beds meant for 4 pax but found the double bed to be a little small. Bfast was a little disappointment as we expected the full buffet but you can only order hot food from a menu and the buffet portion was only for the pastries, cereals and cold food. However, food was yummy. Price was worth it for the stay.

河景房，遠遠能看到city，酒店是新裝修，看得出房間設計比較考究，用料都很好，厚重的門，銅質外觀的五金件，日式的茶具餐具，房間雖然不算大但是配備了置物架，空間反而顯得很充裕，服務生和前台都友好貼心，總體不錯，在perth算性價比極高了。 槽點：水槽太小，洗臉要湊在龍頭邊上；走廊是開放式設計，有一晚風特別大，整夜呼呼吹着房門難以入睡；早餐選擇不多而且食物品質有待提高。

I am giving this hotel an average rating because there are some very good points about the hotel. We stayed in a one bedroom apartment. The good: Great location, spacious rooms, massive spa bath fits two people easily. Comfy beds. 2 TV's. 2 Air con units. Very quiet despite being next to the freeway. Well fitted out with everything you need. Good amenities on site eg heated pool, sauna, secure parking. The bad: First up got double charged for my room as I had already paid through Booking.com. Secondly after about 1 hour the main aircon which is basically in the middle of the room started leaking water all over the floor, we put a rubbish bucket under it and called the management. Some guy came up and told us that there was nothing he could do because it was a Saturday and the hotel was fully booked. He admitted that it was a known problem. Unfortunately we had to put up with it and the leak changed ends a couple of times and thwarted our attempts to catch all the water. Also the level of cleanliness leaved a lot to be desired. This is not a 4 star hotel. There were crumbs all over the stove top from the previous tenants, rips in the curtains and some stains on the furniture, and the general condition of fixtures was poor for example the silicon around the basin in the bathroom was loose and falling out. General cleanliness was also poor. Probably would not stay again.

I have stayed at the hotel over the past 15 years and it has gradually become a little run down here and there but the worst change is the service, nobody has a smile or greets you as a guest, your just another inconvenience for them. I stayed in a ”Deluxe” King room last week and the Bathroom was dirty and the Shower over Bath is a disgrace (see photo). I don't think I'll be staying again until some marked improvements have been made.

We booked this room pretty late after having to cut a European trip short and needing to transit Perth overnight on our way to SA. For a one-nighter in Perth this more than met our needs. Near new, modern, and clean - it was pretty good(without having any bells and whistles), and well priced for the Perth region. It's within the precinct of Curtin University, and has a great vibe about it. Some cafes nearby too in the morning if you want a quick bite. The one problem we found was that the fridge wasn't plugged in - a bit disappointing but I'm sure could have been easily remedied.

We love staying here , everything is great but we stayed last night , they have a microwave In your room but no. Plates or cutlery and ice ! Hotels stopped doing ice when we were in covid time , can we bring back ice , some people like drinks with ice when they stay in a hotel , miss the ice 😁 Otherwise love this place !