Bessho Sasa

service upon and during stay were great! however the staff were really indifferent after we checked out :( i am almost 7 months pregnant with a big belly and was standing in the cold with my luggages waiting for my husband but no one offered help. the staff just walked past me.. the cleanliness can be improved, we found a used plaster in our room at our private open air bath. and the showering area drainage is clogged, when we showered our feet became oily from the clogged drain. but i must say we loved the amenities and activities provided by the hotel which included the taiko drum and piano performances in the night, as well as the free yukata rental. loved the view from hotel even more! private open air bath in the room was great and temperature of the water can be adjusted by the hotel personnel as well, just give the reception a call. the mt fuji view from the open air bath on in our room was not fantastic as it was on the left side, but it was good enough. just a small view of the whole mountain. my husband went to the public open air onsen on the 10th floor (segregated timings for men and women respectively) and he said the view of the mt fuji was very very nice, five times better than in the room, and the mountain looked bigger and nearer. the in room dining for dinner was 8 course meal and very filling. loved the black wagyu fillet steak (small piece, can’t choose doneness, it was well cooked). it was delicious! the breakfast buffet at garden terrace had good view of the gardens too. had a wide variety of food from japanese to western. very sumptuous. check in early after 2.30pm to enjoy the amenities and services! you get to enjoy complimentary tea at at the tea house but it closes at 6pm. club lounge free snacks and drinks will end at 6pm too.

Served in-room dinner was excellent. A lot of stuff to do within the hotel including outdoor hotspring, tea house, foot bath, shopping, club lounge, drum show, etc. Room was great with private bath. Overall staff were helpful and warm except for those at the check in counter

Our stay at Bessho Sasa was nothing short of amazing. The Japanese garden was really nice and serene, and we had a good time at the wine lounge as well. The room itself is great, bed is super comfortable, room is really clean. On top of that, the private onsen in the room was the best of it all, with a magnificent view of Mt Fuji as the backdrop. Dinner service was perfect, the staff went out and beyond, and even offered to help our kids sharpen their color pencils for coloring. Hope to return again next time!

原來酒店裡麪是分不同種類的房間的，衹有主樓四五兩層才叫然然別墅，可以享受四五樓的lounge。酒店服務非常非常好，專人領路介紹房間，包含了下午茶、晚餐、第二天早晨。房間非常乾淨，床品是我所有住過酒店裡最舒適的。晚餐很不錯，器皿都非常好。陽台上的私湯很舒適，可惜我們來的時候下雨，沒看到富士山。酒店停車非常方便，停車地方超多，連馬路對面都是它的停車場。總之對這個選擇非常滿意，一定還會再去。最巧的是在酒店偶遇了新加坡同一小區的鄰居，實在太巧了。哦，還有酒店的花園很美，有個房間可以寫留言，賞景，我們度過靜謐的一個下午。順便説一下我是個很挑剔的人，很少給五星評價😂🤣

非常不錯的酒店！房間的寬大落地窗可以看見不遠處的富士山，當然要在天氣晴好的時候。房間裏的湯池泡起來特別舒服且方便，房間設施配套齊全，整個酒店的景色也非常漂亮。五星好評！！！

太棒了👏日式風格的房間，自帶露天風呂近距離觀看富士山美景。來日本富士山旅遊之必住酒店，可惜這次時間太短沒有住夠。酒店非常大，極其富有日本傳統特色，從一進門就能感受到日本文化滲透到每一個細節，真的是太讚了👍酒店後面靠着山，能看到溪流潺潺，超大的天然園林裏散佈着日式的小屋供客人喝茶，觀景。天台頂樓露天風呂衹在每天限定時間開放，在一段時間內限定男女，一定要在規定時間去哦！晚上8:30還有精彩的擊鼓表演，震撼人心，不能錯過。這裏的體驗感實在太好了，下次有機會還要再來的酒店，滿分日式體驗。

就是酒店沒有吃午餐的餐廳，都晚上才開，中午要出去吃，但是酒店好像提供去餐廳的車輛。

發黴的葡萄，對日本客人和中國旅客服務態度區別對待，這個酒店不值此價！酒店風景還不錯，但是前台一個日本男服務員嘲笑不會日語的國人，這點堅決不能忍，而且晚餐葡萄居然是發黴的！酒店也沒有任何歉意態度，衹給了一個日本食品監督電話讓我們自己打，實在可氣！

酒店地點方便，服務態度好，員工有禮貌，酒店晚上仲有打泰鼓表演與客人玩遊戲，氣氛很不錯，晚餐食物高檔精緻吸引有水準，獨立風呂浸泡溫泡舒服，值得推介