Hotel berhampiran Preservation Reef, Fulton County

Hotel representative referred us to a nearby restaurant for delivery (Metro Diner) and we never received our food, we were left with an $82 bill for food we never received & the hotel could only apologize. Hotel parking is hectic, parking availability is limited. Hotel room should’ve came with a microwave.

Used this hotel as a base to explore Atlanta and locations further out in North Georgia. I was travelling alone so tended to spend a lot of time in the room of an evening. I would say it was a fairly average experience and things were fine but I had expected a little more from the Sheraton brand. Photographs of communal areas like bars, restaurants and pool look far better online than they do in real life. Simply put, the hotel looks a lot nicer in pictures. My room had a slightly stale smell but the biggest issue I had with the aircon/heater. I couldn't change the temperature because it was broken and it couldn't seem to be fixed. Sadly that meant it was never quite right, either too cold or too hot and I had an engineer visit the room two or three times. One night, the mental cover panel hadn't been reattached properly and fell off in the night - unsurprisingly giving me an almighty scare! I don't remember being offered a new room (I *could* be wrong about that) and I don't particularly remember the desk staff being keen to help and get the issues sorted. In fact, they didn't seem delighted whenever anyone went to speak to them. Almost like the front desk was just part of their day job and they were juggling several other things - so probably not their fault. That did change in the evening when they seemed to have friends visiting in the lobby - music playing from phones and loud conversations. This didn't massively bother me, but I could see it being intimidating for someone looking to visit the front desk. Location was close enough to the tourist district (Centenntial Park, World of Coca-Cola etc) to walk but the area around the hotel feels a little run down. I'm never one complain about situations that can't be helped, but I think this hotel may be local to a homeless shelter and that meant quite a few people pitching very near the hotel. I don't think there was one occasion coming to and from the hotel on foot when I wasn't approached for money/food etc. One of these times was slightly nervy as the man became quite insistent and aggressive when I said I couldn't help. Generally, and this may be just me not feeling confident and knowing the area, I don't always feel ”safe” walking back to the hotel after dark. That may just be me! Lots of food options nearby though, so well located for that. Had a rental car and the parking facilities are good. All in all, it was fine but I've stayed at far nicer Sharatons and the pictures available perhaps offer a higher impression than the reality. With a little more effort and sharpening up service, customers would feel much more welcome. The aircon and heater issue was a frustration and I didn't really feel like it was taken very seriously. I personally wouldn't stay again as I like to spend time at my hotel but it was certainly a cheaper option than other hotels in the area, so it would be good for someone using it purely as a base looking for value for money.

The from desk people were great! However, I left the do not disturb hanger on my door before I went out and when I came back it was inside my room. I didn’t want housekeeping to come. As a solo woman traveler, had I been in the room that would’ve been an uncomfortable and potentially unsafe situation. The photos were taken prior to checking out (I always try to clear the trash and consolidate the dirty towels to make clean up easier).

This hotel is located in the heart of downtown Atlanta. It's definitely a prime location, if you're looking to enjoy yourself downtown. Valet parking was amazing once I arrived. In the hotel we're super clean and the breakfast was amazing. I highly recommend this hotel if you're staying in the downtown area.

This was a fantastic hotel. Rooms were wonderful, and that shower! The staff was so friendly too, we will definitely be back!

Our stay was very comfortable, the hotel is absolutely beautiful! The service was ok, as some of the staff were not very welcoming. Those standing at the door (the first face visitors see) stand in a staunch, serious manner, and do not even offer a greeting, smile, nod, nothing. You are not even acknowledged. I guess it depends on who you are. The front desk workers were always pleasant and attended to questions/ requests with a smile. My family and I enjoyed the food at the Nest restaurant, as we ate there several times during our stay. Overall, we enjoyed Signia by Hilton. The only thing I didn’t appreciate was being made to feel that we were not welcomed.

This hotel was great! It was located in a good,safe part of town with lots nearby. We ate at Wheelhouse Craft Pub & Kitchen, which was great. Ron at the front desk was awesome! When we walked in he greeted us and asked for the last name. He remembered my first name just from seeing the reservation come through. He was so friendly and helpful throughout our stay. The free breakfast was really, really good! I have paid for breakfast not as good as theirs. Recommended for sure! We usually stay with Hilton hotels but we might be switching brands after this stay!

In general good location, nevertheless, $25 dollars daily for parking, the breakfast, regular, the first day no orange juice and I thought probably next day will be available, but no, the juice machine shows (3) out of (4) ”out”, I asked, for cheese, not available either, because they have a lot of clients and the budget for breakfast was gone!!! I do'nt think to stay at that hotel never again.

I didn’t read the reviews as I ended up in Atlanta unexpectedly after good old Southwest cancelled my Austin flight & Atlanta was my only option to get back home. I’m glad I didn’t anyway because I probably wouldn’t have booked it but I have nothing but good things to say about my 1 night stay. The neighbourhood probably isn’t the best but I wasn’t here to sightsee The shuttle came quickly & the journey from the airport took less than 10 mins The hotel was bright and clean & the lady on reception was very friendly & welcoming. She acknowledged my IHG platinum status & I was checked in very quickly I had room 616. It was spotlessly clean, modern & comfortable with all the hoped for amenities. Fridge, hair dryer, microwave, coffee maker, iron etc. It was also quiet & the air conditioning unit was good as I like a cold room. Clean bathroom with a great shower. Breakfast this morning was also excellent. Bacon, eggs, muffins, pancake machines, juices. They also have free coffee & tea available all day. Didn’t use pool as it’s chilly but it looked clean The lady at reception this morning let me keep my room a few hours longer & was also really lovely. Everyone I encountered smoked & said good morning. As a lone British female stranded in Atlanta I felt safe, comfortable & welcome & I would happily stay again should the need arise Ps I didn’t see any homeless people sleeping in the lobby?!

Road construction was terrible. They were full for the evening. When I got there they said my reservation was for next weekend? I made a copy of the email I received. Then she said only 1 room. I had 2. She finally found mine and eventually found my nieces in her name? But I paid for both rooms on my credit card???