Hotel berhampiran Portão dos Varadouros, Funchal

The reception is super nice and helpful. Room is too old and the bed is not comfortable. The view is nice but I don’t like the breakfast. The service people at breakfast area is rude, and breads & foods are not 5 star hotel level

Simplesmente maravilhoso, um atendimento excelente na recepção, o café da manhã estava muito delicioso, sem contar que no dia de voltarmos, como teríamos um voo super cedo, o hotel deixou um cafezinho antecipado especialmente para quando iríamos sair. Da próxima não terei dúvidas de onde repousar novamente. Parabéns a todos do hotel.

The hotel is old, but everything looks nice and shabby. A lot of stairs to the sea, but also there is elevator. Normal breakfast, a lot of pastry, but for my tasty could be more fresh vegetables, avocado and etc.. Nice, big rooms with cozy doors lile from movie lord of the ring.

This is a very good hotel and we would stay here again. WET AREA Indoor pool This is a great addition to the hotel and is kept at a perfect temperature with jets. It is semi-indoor so great on overcast days. Never too busy. The highlight of our stay. Outdoor pool Quite cool, but when complimented with the indoor pool, this is fine. It's a bit shallow but I imagine this is just how the hotel is built. Never too busy. Sunbeds More than enough, very comfy and clean. No need to reserve/scramble. Spa Massages available at a good price. Sauna and steam room free of charge, although the hotel doesn't advertise this very well. Snack bar Nice sandwiches, if a little overpriced. Could do with more variety of food. Great selection of drinks/cocktails as reasonable prices. Seems a bit silly that you can't pay by card. BREAKFAST A fantastic variety of tasty food; cooked, continental, cereals and pancakes. Lots of fresh fruit. We had one negative experience with a rude waiter; we were trying to take a banana and some bread each, as we knew we would be missing the breakfast (that we had paid for) the following day, due to an early hike. Before we could explain this, we were berated at length in front of half of the restaurant, even after apologising. This was unnecessarily embarrassing and marred our first day. Granted, we should have double checked the rules beforehand (we have stayed in places where this is allowed, in moderation), but, in our view, there was no need for such a public display. BUFFET We only had this once, but we felt that, for 30 euros, it was a bit underwhelming and drinks should have been included. STAFF Apart from the one exception above, we felt all the staff were a credit to the hotel, and very friendly and helpful. A special shout-out to Caterina and one barman's name whose name we regrettably didn't catch. LOCATION Buses to Funchal just outside. Close to supermarket and restaurants. Nice park and restaurant next door. ROOMS Very clean, spacious and good facilities. A bit dark at times. Good aircon. Free safe for valuables. TIPS - Rent a car with Auto Rent A Car - great service and friendly staff - Luggage room available free of charge - If hiking to Pico Ruivo, you really don't need a guide. The route is clear and is almost always busy. GetToHikes bus transfers are recommended and stop near the hotel.

Location is great. Housekeeping excellent. Room was clean and comfortable. My bed was comfortable but my husband's bed was not (can feel the springs). The hall carpets very dirty. Lack of staff. Poor customer service at reception. The process was not explained for the pool towels and the parking card. We did not receive pool and parking cards in our envelope. The roof top pool is very nice. No staff there though. No bar men available. It is extremely hot and there's no shade provided. We asked for umbrellas but were told they don't do that in October even though it was mid 30s!! It was too hot to be there without shades!! The neighbouring hotel had umbrellas. With staff attendants always present. The wall plant, at the pool, was knocked over and soil was left on the pool deck. The soil spillage was still there 3 days later. Breakfast is included. It has a lot of variety. Cold foods great (fruit, breads, cakes, cheeses) but hot food was a low rating (eggs tasteless, bacon and pancakes sit too long and are hard),

Nice entertainer couple! Good dancers! Excellent teachers having lovely dancing skills! Also a great team with activities for children. Concerning the hotel, it is a nice place to stay on 31st december and choose the opportunity to view the fireworks show in Madeira Island!

The hotel is very beautiful, and great location, BREAKFAST IS AMAZING - and the staff is very hospitable. Rodrigo on reception was very helpful-however we had builders outside our room, which was a bit annoying as you couldn’t go on the terrace. We called Tripp and they were very helpful.

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

Nice hotel spoilt by the current stomach bug going around. Local pharmacist advised tourists had started coming to them for help on 21st April '24. I was very unwell overnight on 21st/22nd (no I hadnt been drinking), my husband is now ill (25th) Suprised the hotel haven't made any attempt to limit spread at buffet stations.

Painted different colours on the outside, this is one long hotel on the inside. We were upgraded to a room with a balcony which was fabulous. Very large room, handy fridge. Huge TV. It’s very relaxing to sit and watch the world go by here. We never even made it to the official roof terrace or other hotel amenities. We did pop out for an easy stroll to see the old bridge. (I wished I’d dressed for the possibility that water might drip while walking through the tunnel to get there). Then more lounging on the balcony, watching the sunset. They had the largest selection of breakfast choices that we saw in Madeira. I especially liked the made-to-order fluffy pancakes, which I had with baked apple from the buffet and squirty Nutella. Mmmm! The cook was also made omelettes on request. Coffee is from an automatic machine but it grinds the beans for each cup. As self service machines go, it was the fanciest we saw on our trip. We noticed many people eating in the touristy joints overlooking the sea. Why pay “saw you coming” prices for questionable quality when you could just stay at this hotel and enjoy the view from the balcony without hassle? We had the best dinner of our stay in the town, at Sol Doce. The underground parking is a sharp angle to get into. The receptionist recommended turning around at the end of the road, and approaching from that direction. I think this is good advice, based on what we saw from the balcony. Cars come around the corner very quickly. Lots of cars turn around in front of the tunnel.