BRILLIANCE HOTEL

The two girls at the front desk were polite and patient, and made their best efforts to try and understand me and my poor Chinese. However, I Can’t say I had the best first impressions regarding the rooms. I asked for a non-smoking room, and was informed that there weren’t any but that if I felt my room was too smelly, that I could change… sure, ok. Instead of inspecting the room when I first got in, which I should have, I immediately jumped into the shower after a long day of traveling. I got out patting myself dry with a fresh towel when I saw a long strand of hair stuck to my body. On further inspection, hair everywhere and floors full of debris. I then started noticing the musky smell of smoke. I called front desk and they were quick to changed me to another room. Good. I inspected the new room and everything looked good. Until I came back later in the evening and saw a friend sharing the room with me… *sigh*… In conclusion, the two young women at the desk were polite, patient, and courteous. Cleaning and hygiene needs improvement. Suggestions? Invest in some floor vacuums… and maybe more pest control?

hotel is very convenient and clean. Was my 2nd time staying.. breakfast was good.

The hotel is located near Walmart and there are food restaurants nearby. It is easy to find and convenient to get to other locations like Wanda which is 2km away from the hotel by car. Plus, we appreciated the front desk for granting our request to move to a different room.