Hotel berhampiran Galashiels, Galashiels

We took a squad of 30 kids on their first cross border rugby tour and Kailee and the team were outstanding. We booked out the hotel for 60 people between adults and kids and nothing was a bother. The hotel provided a set menu for lunch and dinner which was very tasty. Kailee also organised a silent disco which went down an absolute treat for not just the kids but also the parents. The rooms were clean and spacious, the staff were polite, courteous and helpful. The hotel is an ideal choice if you are visiting Melrose or playing at Melrose RFC with ample parking facilities at the rear of the hotel. Great hotel with exceptional staff. Our U8s squad loved tucking into a full Scottish breakie with haggis before their all important fixture. Hope to be back.

Lovely traditional hotel with great staff and fine food. It is situated right in the middle of Melrose, with great walks and ruins nearby.

For our two night stay we were allocated a very spacious superior room on the front of the property over looking the town centre. The luxurious contemporary furnishings and decor were much appreciated. A chez long and armchair seating enabled us to relax after local walks. The king sized bed was most comfortable. The bathroom was less luxurious but met all our needs with decent shower over bath. All breakfast items were served at our table rather than buffet style. With plenty of choice we settled on fresh fruit salad with yoghurt and granola followed by an outstanding tradional Scottish cooked breakfast with every item cooked to perfection. Porridge, croisants and egg based dishes were also available.

Hotels was great service was fab and food in restaurant great. Only thing missing is a jacuzzi in the spa. Our trip was spoilt by the reception charging us twice for our accommodation. Already paid via trip.com and then got home to discover the hotel had also charged directly. Despite informing Hotel of this error on day of departure, a week later and multiple tel call we still haven’t the money returned to our account. As a result we will not be returning as very poor post trip customer care!

We stayed at the Tontine Hotel, Peebles 28, 29th June, requested a walk-in shower and this was duly reserved for us and worked out ok. The bathroom was modern and well thought out but why hadn’t the room been refurbished like those shown on the website to brighten it up somewhat as the view did not help through the window. The room however had a strange smell due I understand to a leaking radiator connection, so why wasn’t the carpet steam cleaned, replaced even if it had been in the room a long time. The TV was hanging off the wall at about 1 metre from the floor just behind the door, maybe it should be removed all together. Why would somebody want to watch the tv whilst on holiday and especially at that level and position. Why indeed are there tv’s in hotel rooms in the first place and baths, rather than walk in showers. A bath to exit is far more dangerous than a walk-in shower and who wants to lay in water you have washed yourself in. The bed was comfortable, but we used our own feather pillows rather than those filled with plastic as supplied by most hotels, as are the duvets. The public areas of the hotel are far more comfortable than most hotels as they have quality domestic type settees and armchairs. The Dining room has that old world charm with most tables around the walls with lots of airy space, which makes it easier for the waitresses to serve guests. It is not overcrowded like most hotels cramming tables in. The menu was quite varied and did not revolve round chips and a fry up. There was ample fresh vegetables which is a plus these days, rather than the usual limp lettuce leaf and half a fried tomato. So well done the chef. The staff are very pleasant, well trained, something you do not experience these days. In fact at some hotels and restaurants they cannot set a table correctly, but not the case at the Tontine. I would like to make a mention to Alice, Anna, Beth, Jessica and Sabine, who made our dining experience very relaxing. Well done ladies. I also found the two ladies on reception helpful and they had time for conversation.