Hotel berhampiran Heriot-Watt University Scottish Borders Campus, Galashiels

We took a squad of 30 kids on their first cross border rugby tour and Kailee and the team were outstanding. We booked out the hotel for 60 people between adults and kids and nothing was a bother. The hotel provided a set menu for lunch and dinner which was very tasty. Kailee also organised a silent disco which went down an absolute treat for not just the kids but also the parents. The rooms were clean and spacious, the staff were polite, courteous and helpful. The hotel is an ideal choice if you are visiting Melrose or playing at Melrose RFC with ample parking facilities at the rear of the hotel. Great hotel with exceptional staff. Our U8s squad loved tucking into a full Scottish breakie with haggis before their all important fixture. Hope to be back.

Hotels was great service was fab and food in restaurant great. Only thing missing is a jacuzzi in the spa. Our trip was spoilt by the reception charging us twice for our accommodation. Already paid via trip.com and then got home to discover the hotel had also charged directly. Despite informing Hotel of this error on day of departure, a week later and multiple tel call we still haven’t the money returned to our account. As a result we will not be returning as very poor post trip customer care!

We stayed at the Tontine Hotel, Peebles 28, 29th June, requested a walk-in shower and this was duly reserved for us and worked out ok. The bathroom was modern and well thought out but why hadn’t the room been refurbished like those shown on the website to brighten it up somewhat as the view did not help through the window. The room however had a strange smell due I understand to a leaking radiator connection, so why wasn’t the carpet steam cleaned, replaced even if it had been in the room a long time. The TV was hanging off the wall at about 1 metre from the floor just behind the door, maybe it should be removed all together. Why would somebody want to watch the tv whilst on holiday and especially at that level and position. Why indeed are there tv’s in hotel rooms in the first place and baths, rather than walk in showers. A bath to exit is far more dangerous than a walk-in shower and who wants to lay in water you have washed yourself in. The bed was comfortable, but we used our own feather pillows rather than those filled with plastic as supplied by most hotels, as are the duvets. The public areas of the hotel are far more comfortable than most hotels as they have quality domestic type settees and armchairs. The Dining room has that old world charm with most tables around the walls with lots of airy space, which makes it easier for the waitresses to serve guests. It is not overcrowded like most hotels cramming tables in. The menu was quite varied and did not revolve round chips and a fry up. There was ample fresh vegetables which is a plus these days, rather than the usual limp lettuce leaf and half a fried tomato. So well done the chef. The staff are very pleasant, well trained, something you do not experience these days. In fact at some hotels and restaurants they cannot set a table correctly, but not the case at the Tontine. I would like to make a mention to Alice, Anna, Beth, Jessica and Sabine, who made our dining experience very relaxing. Well done ladies. I also found the two ladies on reception helpful and they had time for conversation.

My husband and I recently stayed for an overnight at Cringletie as one leg of a 10 leg trip in Scotland. We also stayed for a night last year in August, near the end of a trip through the UK, Wales, and Scotland. We continue to be pleased with our experience at Cringletie. We've stayed at many other refined establishments in GB and feel fairly well versed in identifying special qualities at those places and we must say that Cringletie was exceptional among them. I think it's important to praise what is done well, so here we go: Cringletie is very clean throughout. Thank you. It's difficult to feel luxurious when there are splotches, stains, crumbs, huge marks on the walls, etc. Not only are the rooms clean at Cringletie, but the whole estate is well cared for and guests absolutely do notice that. Mr. Cross was the only owner/manager to have a presence and attempt any communication with guests at the many hotels we've stayed at. Beyond a lovely handwritten note (a fantastic touch) in the room, he also came to speak to us during dinner and greeted us on a morning walk on the lawns...even greeting my husband by name. The little things: no other house supplied homemade yummies in the room; it was only packaged store shortbreads. Having a fan in the room was also super important, thank you...especially during summer heat. The rooms had bottles of sparkling and still water and accoutrements for tea/coffee and some other treats. The woman at the front desk who helped wrap up our artwork purchase was very lovely and personable. She was funny and welcoming. Thank you to her - and sorry we bought the sheep art you loved so much! The dinner staff maintains the decorum one expects of the caliber of meal service offered. The young man who handled the bar and portions of our table service was pleasant and you could tell they were all actively taking care to provide refined service. The food was delightful as always. We have yet to finish all courses in the tasting menu (we had to throw in the towel last time, too!) but only because each course was so good that we ate every bite. The food was refined and delicious and, I believe, and was among the very best of every restaurant we dined at, regardless of how many rosettes they boasted. Similarly related to dining: Cringletie was the only place in our 10 leg trip to serve quality toast at breakfast. Every other house offered only bland packaged mass-produced bread. As someone who doesn't enjoy breakfast but who sits for it while on vacation for her husband's sake, something as trivial as toast quality does make an impression and adds to the pile of finer details that have a synergistic impact. The bedding is lovely - comfortable. Room had everything one would need. The artwork sprinkled in the house is great. Not only does it promote and support local artists but it is so much more authentic and aesthetic than looking at countless mass reproduction posters that have been slapped in a frame. We even e