Hotel berhampiran TK Maxx, Galashiels

We took a squad of 30 kids on their first cross border rugby tour and Kailee and the team were outstanding. We booked out the hotel for 60 people between adults and kids and nothing was a bother. The hotel provided a set menu for lunch and dinner which was very tasty. Kailee also organised a silent disco which went down an absolute treat for not just the kids but also the parents. The rooms were clean and spacious, the staff were polite, courteous and helpful. The hotel is an ideal choice if you are visiting Melrose or playing at Melrose RFC with ample parking facilities at the rear of the hotel. Great hotel with exceptional staff. Our U8s squad loved tucking into a full Scottish breakie with haggis before their all important fixture. Hope to be back.

Hotels was great service was fab and food in restaurant great. Only thing missing is a jacuzzi in the spa. Our trip was spoilt by the reception charging us twice for our accommodation. Already paid via trip.com and then got home to discover the hotel had also charged directly. Despite informing Hotel of this error on day of departure, a week later and multiple tel call we still haven’t the money returned to our account. As a result we will not be returning as very poor post trip customer care!

We were allocated a room directly above function room where there was a wedding reception being held. I hope they had a great time. In our room you could not only hear the band you could feel it! Had it not been for Christina, the noise would have ruined our stay. She found us a room at other end of hotel and we didn't hear a peep. Unfortunately when we showered in the morning there was no hot water in shower. Left with impression that the hotel was short of staff and that the pricing structure trades off being part of ”Hydro Hotel” chain and consequently do not think the prices are value for money. During our trip north we stayed in part of the Macdonald Hotel and had a better experience for half the price. In fairness to the Group, we have stayed at Crieff Hydro many years ago with our children and Grandparents and had a fantastic time.

We stayed at the Tontine Hotel, Peebles 28, 29th June, requested a walk-in shower and this was duly reserved for us and worked out ok. The bathroom was modern and well thought out but why hadn’t the room been refurbished like those shown on the website to brighten it up somewhat as the view did not help through the window. The room however had a strange smell due I understand to a leaking radiator connection, so why wasn’t the carpet steam cleaned, replaced even if it had been in the room a long time. The TV was hanging off the wall at about 1 metre from the floor just behind the door, maybe it should be removed all together. Why would somebody want to watch the tv whilst on holiday and especially at that level and position. Why indeed are there tv’s in hotel rooms in the first place and baths, rather than walk in showers. A bath to exit is far more dangerous than a walk-in shower and who wants to lay in water you have washed yourself in. The bed was comfortable, but we used our own feather pillows rather than those filled with plastic as supplied by most hotels, as are the duvets. The public areas of the hotel are far more comfortable than most hotels as they have quality domestic type settees and armchairs. The Dining room has that old world charm with most tables around the walls with lots of airy space, which makes it easier for the waitresses to serve guests. It is not overcrowded like most hotels cramming tables in. The menu was quite varied and did not revolve round chips and a fry up. There was ample fresh vegetables which is a plus these days, rather than the usual limp lettuce leaf and half a fried tomato. So well done the chef. The staff are very pleasant, well trained, something you do not experience these days. In fact at some hotels and restaurants they cannot set a table correctly, but not the case at the Tontine. I would like to make a mention to Alice, Anna, Beth, Jessica and Sabine, who made our dining experience very relaxing. Well done ladies. I also found the two ladies on reception helpful and they had time for conversation.