Holiday Inn Express & Suites Galveston Beach

Awesome pick hit all the right things one list for a hotel location location location definitely stay here again

The staff weren’t helpful but mean, specifically the front desk lady. The sofa bed they have in the room is terrible because it’s old and broken and they refused to replace. All they have to say is we don’t offer this, we don’t offer that blah…

It's very bright and calm and in the perfect location for the beach and plenty of food options. The balcony rooms are all facing either the sunrise or sunset with the beach in view. Very nice indeed.

The room was very small, the bathroom had shower only. My biggest complaint is admit there so called "OCEAN VIEW" . More like a view of the boardwalk and pier. Listing should say it's a partial ocean view because you can't see much of it and what you can see is not facing east but rather north east. So you're looking at the shoreline of the peninsula and the boardwalk

We stay here every year for Mardi Gras. They staff is friendly and accommodating. Rooms are clean and well kept.

The front desk person 7-3 (female, fatish, dark hair, Latin) was uninformed about the trolley and said she didn't live in town! UNACCEPTABLE.

the stay was great! Not sure why some reviews are negative. Hotel parking was easy and convenient regardless having to pay, the Spot restaurant was right next to the hotel and had a back door that directed out there easily! Breakfast was great and room was clean, staff was helpful and friendly.

We stayed here the day before our cruise and for 3 days after our cruise. When we got back from the cruise, we were there at 4pm when checkin started. We were told to check back in 10 minutes, 2 different times and each time they told us the room wasnt ready yet. It was the 4th time going up that I asked if the room was ready and if not, I wanted to cancel my reservation. At 4:45 we finally got to our room. Come to find out they were painting doorways and that is why we couldnt get our room on time. By the time we were able to check in they had a lobby full of people. I pay for a service and expect it yo be ready at its intended time. If a hotel is doing renovations of some sort, they need to keep their paying customers in mind. The pool gate was broken so you couldnt get in on one side, they didnt have bowls for breakfast and offered laundry but was told I needed to go down the road for quarters. There are many hotel options when cruising out of Galveston and I do not recommend this hotel. Their staff and people overseeing that hotel were there and made no remedy for a late check in or even said sorry for the inconvenience. I read bad reviews of staffing issues after I had booked and didnt think we would have an issue but we did. You can go down the road a half mile and stay at 4 to 5 different hotel chains that have better ratings.

Did not have 2 beds as requested. Room was not ready by 4 PM. Could not accommodate early checkin.