WYNDHAM GARDEN HOTEL.GAOZHOU Reviews

Response from Property: Thank you for bringing this to our attention. We'll make sure to double-check the availability of the sofa bed and update you accordingly. Glad to hear that everything else meets your expectations.

Response from Property: Life is about constantly meeting more beautiful things on the road. I am fortunate to meet you among everyone. Xiaowen wishes to be your little home on the road, where you can stop and drink tea, sleep well, and have a solid breakfast. Thank you for your affirmation. We will continue to maintain and work hard. Looking forward to visiting Xiaowen's home again!

Response from Property: 真的對不起，服務沒做到位，讓您過年心情受影響。是我們管理不當，沒安排好人員。我們會加強員工培訓，保證以後服務質量。為表歉意，下次入住為您免費升級房型，期待您再次光臨。

Response from Property: Dear guest, thank you very much for your feedback. We have received your comments on the view from the room with a view and understand that the experience did not meet your expectations. In order to provide guests with a better accommodation environment, plans are being made to renovate the artificial lake view behind the hotel, which will present a more pleasant scenery in the future. We look forward to your next visit, where you can experience the brand new scenery and have a satisfying stay.

Response from Property: Dear guest: Thank you very much for your positive review! We are glad that you like our facilities and front desk service, and are also satisfied with the variety of breakfast. We are deeply sorry for the noise from the surrounding construction sites, which has indeed affected your stay experience. We have communicated and coordinated with the construction company and will try to avoid construction during breaks. Next time you check in, we will arrange a quieter room for you and give you a small gift as compensation. We look forward to serving you again and wish you a happy life!

Response from Property: Free gym #free laundry and drying #free parking #buffet breakfast Thank you for your full evaluation of "Xiao Wen". Your recognition is the driving force for "Xiao Wen" to make progress. Sometimes, what is unforgettable at first sight does not necessarily mean luxury or complexity, but warmth close to the heart. Making ordinary details exquisite and careful will create great power. We are willing to be the guardians of warmth and simplicity in the busy modern life. You will come, we will always be here!

Response from Property: Free gym #free laundry and drying #free parking #buffet breakfast. We met each other with all our heart and this is the beginning of our life’s destiny. The feeling of attachment is like falling flowers and flowing water. Looking back, the years are still peaceful. That peace is a flower's smile to another flower. And I only miss it in time, just to kiss that deep look back! Wyndham looks forward to seeing you again!

Response from Property: Dear guests: Hello! First of all, thank you very much for choosing our hotel during the National Day holiday and taking the time to give us your evaluation. We apologize for the question you raised. Regarding the situation where there are black lines and dust on the towels in the shower room, we will immediately conduct a strict inspection and rectification of the room cleaning process to ensure that similar incidents do not occur again. We will also arrange professionals to inspect and improve the sound insulation problem as soon as possible, and try our best to provide guests with a quieter accommodation environment. As for you being woken up by the voice of the auntie opposite, we will remind guests to keep the volume down as much as possible during activities. At the same time, we will strengthen the training of our employees and increase the attention paid to guests' rest. If the toothbrush causes you discomfort, we will replace it with a better quality one and conduct a comprehensive inspection of the guest room supplies. Regarding general issues regarding breakfast, we will actively listen to guests' feedback and improve the variety and quality of breakfast. You mentioned that the hotel's supporting facilities do not meet the five-star standard. We will continue to work hard to improve and perfect various facilities to enhance guests' stay experience. As for the problem of the elevator door closing too sensitively, we will contact the elevator maintenance personnel to debug and ensure the normal operation of the elevator. Regarding the bathtub issue, it is because the room type you booked does not have a bathtub. We are very sorry! In the case where the Ctrip price is the same as the hotel front desk membership price, we will further sort out and optimize the price system to ensure that bookings through different channels can bring different value experiences to guests. Regarding your issue of feeling that the service was inadequate because the booking was made through Ctrip, we sincerely apologize to you. Our service tenet is to provide high-quality and considerate service to every guest, and there should be no difference due to different booking channels. We will strengthen employee training, improve service awareness, and ensure that every guest can feel our enthusiasm and professionalism. Thank you again for your feedback. We will take every issue seriously and continuously improve our service quality. We hope to have the opportunity to provide you with a better accommodation experience in the future. I wish you a happy life!

Response from Property: 尊敬的客人，來自高州温德姆花園酒店的誠摯問候！感謝您對我們的認可～能夠得到您的親睞，我們也是幸福滿滿呢～在高州温德姆花園酒店，滿意衹是起點，驚喜和感動才是我們永遠追求的目標哦～為每一位選擇我們酒店的朋友，提供安靜、舒適的居住環境，是我們應該做的呢～我們也會一直努力，保持初心噠，不辜負您的信任噠～也很期待與您的再次邂逅哦

Response from Property: 感謝貴賓您的五星好評！本酒店位於高州火車站、高州城東站汽車站之間。酒店配套設施有免費健身房，免費露天游泳池，免費停車，免費洗衣，烘乾。酒店5樓設有泰國清邁餐廳、魚生料理，酒店6/7樓設有高檔KTV會所，9樓有棋牌室、茶藝館。讓您在厭煩都市的喧鬧之後，可以找到一處靜謐的休閑空間，盡情的與自然融為一體。祝您生活愉快。我們一定悉心聽取、不斷改進並努力提高我們的服務標準，真誠期待您的再次到來。

Response from Property: "免費健身房#免費洗衣烘乾#免費停車#自助早餐謝謝親對“小温”滿分的評價，您的認可是“小温”進步的動力。有時一眼難忘不一定是奢華繁瑣，更會是貼近內心的温暖，將平常的細節做得精緻認真便會形成大力量，我們願意當現代匆忙生活中温暖樸實的守衞者。你會來，我們會一直在！"

Response from Property: 尊敬的貴賓您好，非常抱歉，對於您所反饋的情況，我們已非常認真的做出了調整，無論問題出現在哪裡，使您感覺到的不愉快，都是因為我們在服務上做得不到位所致。我們一定虛心接受您的點評，並引以為戒，解決好存在的問題，我們一定會竭誠為您及所有抵達我店的客人送去最為細緻的關注！讓您和我們的客人在我店的旅居停留時間真切的體會到“不論走到哪裡，都將留戀這裏”的貼心感受……再次向您表達我們最誠摯的歉意！

Response from Property: "免費健身房#免費洗衣烘乾#免費停車#自助早餐#不忘初心，信奉您為家人，提供鄰里温馨的服務，希望成為您出門在外的首選~為每一位在旅途的客人送去我們最真誠、友愛的幫助是每一個人所義不容辭的，還是熟悉的味道，還是熟悉的人，温馨，舒適的家，靜候您下次光臨!"

Response from Property: 尊敬的客人，來自高州温德姆花園酒店的誠摯問候！感謝您送的4.7分好評！，美麗的時光，我們與您不期而遇，感謝這份緣分，我們會倍加珍惜，期盼與您的下次相見！祝：身體健康，工作順利！！ps：希望下次能得到您的5分好評