Hotel berhampiran Hausberg/ZUGSPITZE-ZAHNRADBAHN, Garmisch-Partenkirchen

We enjoyed a fantastic week in this beautiful, mountainous part of Bavaria and were particularly pleased with the quality of the Hotel Zugspitze. Its friendly staff made us most welcome, the cuisine was excellent, the facilities first class and we will book again. Thank you to all the staff, especially for going the extra mile and so efficiently and effectively returning one of our mobile phones that we accidentally left in our room - top class service even after we'd left!

This is a decent 4-star hotel located in Garmisch. It was 7 min walk from train station. There was a kebab shop and an icecream restaurant right next to and across it. Dm drug store, supermarkets and more restaurants are within minutes of walking distance. Breakfast was buffet-style. There were a couple of staffs at breakfast and they were amazing. They would ask what kind of coffee and eggs you like for the day, and their service was quick and polite. Choices of food was more than sufficient, with croissants and rolls, toaster available, smoked salmon, a wide variety of spreads, ham, cheese, fruit juices, vegetables, cereals, milk/skimmed milk/soy milk/oat milk, more than 10 types of tea……. 4-5 pm is tea-time. The sitting room was elegant and spacious, which makes you feel calm and at home, with some background soothing music. You can read the papers or choose a book from the shelf there. There was also a small pool, steam and sauna, which were all delightful and relaxing, esp if it was raining and cold on some days. My room has a balcony which faces the mountains. It was spectacular and stunning to enjoy this view at dawn and dusk. Staffs were friendly and helpful. There was one gentleman, in shirt and tie every day ( who happened to have injured his leg and wore an orthosis and crutches to work) displayed exceptional kindness and passion in his job. He offered help and a lot suggestions spontaneously whenever I asked questions and told me “it is why I am here!”

Terrible experience. Dated, old, uncomfortable mattress, no full set of bedsheets, noisy, hot and an incessant blinking security light over the parking lot that kept me up for three nights. Insult to injury, front desk clerk threatened an early departure payment fee of all remaining days when there’s not such policy anywhere on the hotel’s website. Fortunately, between my employer and credit card company, they put the good clerk in his rightful place and I departed a few days early without any additional fees.

The place is like a small village with buildings scattered across a large area. The ground is neglected (camp grounds like) and poorly lit and difficult to navigate in the dark. There is not much of any service offered when checking in. The overall service is not bad but definitely not a good one. When a guest asked during breakfast if he could take just coffee to go, the answer was that it was NOT POSSIBLE. While one could see that the grounds were under some construction, it was very disappointing that the entire place looked neglected and we didn’t see anyone attending to any part of the outdoor. The entrance to our building was covered with a torn outdoor carpet and locations of room numbers were left for us to guess. Our 123 room was one level downstairs, while the room in the entrance was 132, go figure the logics. No A/C in the rooms and it gets pretty hot and sweaty during the night. The rooms are nice and very spacious while the bathroom are very tight and difunctional.The bathtub is deep and elevated, which makes it difficult to get in and out. The place overall is not maneuverability friendly and there is a lot of walking to get to the room. They do not allow you to drive into the grounds for luggage dropping. Breakfast buffet was very nicely stocked while the layout of the buffet was disfunctional although the space is very large. People were stepping over each other in the different food lines while the seating area was large enough to accommodate twice the number of guests. Overall, there is nothing to make this place a “go to place “ but if no other choice. It is not a bad one. I would not recommend the place for any specific attributes.

I booked this hotel through the Oberammergau Passion Play. I had no idea what to expect. The hotel was lovely. The staff is exceptionally helpful. The decor is lovely, very Tyrolean. My room was small and in the back of the old building, and I could not have been more pleased. There was a balcony. Across a small bridge was a meadow where the goats pastured. The gentle tinkle of their bells was very calming. The bed and bedding could not have been better. I was so pleased to have an actual shower! ( I don't have a handle on the hand held sprays found in many hotels and tend to flood the bathroom.) While small, there was plenty of room for everything. (It was a little odd to have an actual key. It took some getting used to.) I cannot rave about the breakfast enough. I tend to stay in 4 &5 star hotels and the breakfast is a good as any. The selection was excellent. The food was fresh. The breads were fantastic. The dinners were all included in my Passion Play package. They were quite good, but I imagine that when one orders from a menu, the meals are better than quite good. The waitstaff is excellent. The surrounding grounds are beautiful. It really is difficult to leave them. The views are gorgeous. The bus stop is just down the hill from the hotel. It is easy to get to Oberammergau or Schloss Linderhoff. The only drawback is that the hotel is up a hill. It isn't a problem if you are driving, but it is a steep set of stairs with a suitcase if you take the bus. A taxi is just 19€ from Oberau station. It is well worth the money.