Hotel berhampiran Famous Footwear, Garrisonville

My daughter's wedding was this past weekend at Potomac Point Winery. Our family and friends (in over 40 rooms) all stayed at this property and everyone was happy! The rooms were clean, lovely with comfortable beds and pillows. The hotel helped us with room blocks, a special welcome reception in the Bistro, shuttles to the venue and handing out welcome bags to guests as they checked in. All of the staff was helpful, kind and welcoming to our guests. But I especially ant to highlight one staff member, her name is Luz and she is a member of the house keeping staff. My mother in-law was incredibly grateful for the assistance she received from Luz. Making this trip was physically challenging for my mother in-law, my husband and I were so moved to learn of the special attention and assistance that Luz provided. Upon their arrival Luz noticed that a shower chair might be helpful for her (and it was!) she brought one to her room. She also saw her struggling to get a glass of water in the lobby and provided assistance. There were several other kind gestures and it all made my mother in-law feel so welcome! What a wonderful and dedicated employee, the Marriott company is very fortunate to have her. She really went above and beyond. Being the hosts of a wedding kept us busy - learning that our mom was so cared for just meant the world to us. Luz also showed us photos of the special ”Just Married” decorations she put out for the newlyweds! It looked beautiful and was such a sweet and special touch. My daughter and son in-law really appreciated it! We would not hesitate to recommend this property!

My family and I were in Fredericksburg for my daughter's dance competition. There were quite a few hotels to choose from, but I typically like to stay with the Hilton Brand. While there were a number of Hilton Brand hotels in town, I chose to stay at the Hampton Inn near the Expo and Conference Center. I don't stay at Hamptons often so this was probably my third stay at a Hampton. We stayed 2 nights. Our entire stay was just one big pleasant surprise and that is why I give this hotel 5 stars. Also: 1. The entire hotel from the dining area, lobby and rooms were renovated beautifully. 2. Rooms were spacious and light...much larger than expected. 3. I like that the bathrooms have the built in body wash, shampoo and conditioner in the showers. 4. The breakfast was just enough and the dining area was lovely. We would sit there with coffee and just chat. 5. Beds were comfortable 6. Ambience, furniture and just overall decor was clean and sleek 7. Entire hotel was exceptionally clean Just nice all around. But the biggest reason I give this Hampton 5 stars is the customer service. Literally, when we walked in the door, we were greeted so warmly and we felt so welcomed. We arrived early so we were able to put our bags in the back. She then provided us with a list of restaurants we could choose from since we were going to lunch. She also got out from behind the counter, and walked outside to show us where the expo center was from here so we would get lost finding the competition location. Special thanks goes to the whole Hampton Inn Fredericksburg team: SELENA, MARIAHA, MIKAELA, SHERRISSE, and WILL. THANK YOU for a wonderful stay and I'm sure we'll be back again for future events and when we do, we are definitely staying at this Hampton.

Recently scheduled two nights stay at this Holiday Inn Express. This chain is my first choice when traveling but I will NEVER stay at this location again! Should have known better at time of check-in when I heard the front desk tell another guest on Friday night that maintenance could not help anymore that day, even though their toilet and sink were both not flushing/draining! They didn't even offer the guest another room! My issue occurred the following day when the guest across the hall from my room used their electronic key to accidentally open my room. Honest mistake, but how does that happen?? When I went down to the front desk to report and inquire, both front desk people told me that was impossible and basically called me a liar. After further conversation, they finally agreed to call maintenance. When maintenance arrived, he told me the only way that could happen is if the front desk (same two individuals who basically called me a liar) made a master key for the other guest by mistake! After being treated this way and disgusted with such poor service, we decided to check out early and shorten our trip. When I checked out, I asked for a printed receipt, they told me that was impossible, and they would email me the receipt. I had them confirm my email address. To date, I have not received a receipt! Don't waste your time and money on this Holiday Inn Express! Really unfortunate this location is lowering my faith in this hotel chain!

Lets see. The room has a phone and sits on the really tiny table. Only problem its a paperweight and doesn't work. Was a good one from the 1990's. (Good thing you have a cellphone.) The room had two TVs, one in the ”living” room which takes two remotes to use it. One to turn it on, the other to find a channel. To actually use the ”remote” you have to be within two feet of the tv which defeats the purpose of a ”remote” Also you might want to bring your own batteries just in case. The tv in the bedroom is similar and works best using the remote from the the living room, so enjoy the walk to get it. The unit has several light switch's, but some control nothing. Well maybe a couple of lights, but bring along a few bulbs as they may come in handy. If you want to cook, it come complete with a souse pan and a frying pan, that's it.. The range is a vintage 1990 electric, so plan your meals well. Coffee maker, is on its last legs but is available. Not exactly well stocked and has minimal silverware. Comes complete with Two forks, three spoons, and two bread knifes. Also two plates, two saucers, and three cups.  Has a toaster, but watch it carefully, as it burns bread or bagels,   The bathroom was clean and the shower was very nice. The sink and stand was very tiny with little to no room to put your items on when shaving or cleaning up. The hotel is in a nice area and secluded off the beaten path. Very close to a Walmart to pickup some of the missing things like plastic utensils. The beds were comfortable We were in the room on the second floor near the stairs. It seemed that was the location people liked to talk on their cellphones and also smoke, which was right outside our window. Recommendation would be to spend a little more and a different place.

The service here was great - the front desk attendant was quick and very nice. The bed was nice and comfortable, and the shower pressure and temp were great. The curtains don’t quite block out all the light and the AC is loud, but it was great for the price.

Clean and friendly; stayed because I got sick up from NC was easy and convenient.