Hotel berhampiran Galeries Aylmer, Gatineau

There are 2 things this hotel has going for it...the Koena Spa and Kota restaurant. Other than that, the property is tired and dated, and the staff is sp**** and unable to solve the simplest issues. I booked a weekend getaway for myself and 2 friend. We booked a suite with 2 queen beds for our stay and made reservations with Koena spa. This was a Saturday overnight stay. The room was satisfactory for our purposes however the hallways were dingy and the room doors all the way down the hallways were damaged and peeling. One of the elevators was not aligning on the floors so you had to be careful not to trip when stepping in or out. Also, the front desk staff was not super welcoming or engaging. I have stayed at several other Doubletree properties and there is usually a warm welcome (including warm cookies) and that was not the case at all at this location. The room itself was clean but dated circa early 2000s. I stayed at this hotel a decade ago when it was an independent property and the decor/furniture has not changed a bit. When we arrived back from dinner, neither tv worked in the suite. One didn't even have power. We tried to contact the front desk from the room phone several times with no answer. Finally, I went down to the desk and the desk agent had no idea what to do to help as she indicated the maintenance staff was gone for the day. She offered batteries for the remote, which was not the issue. She noted the room number and indicated someone would look at it the next day...we were only staying one night. The location is excellent due to the adjacent Koena Spa. A quick trip down the elevator and you are right there at the spa entrance. A relaxing experience spending the whole day in the hot-cold cycles. In the lobby, the Japanese fusion restaurant, Kota, is another bonus. Great food and service. The bartender was very engaging and fun and the wait staff was excellent. Delicious menu and a beautiful terrace overlooking the spa deck and sunset. Overall, the spa and restaurant balanced out the tired hotel and subpar service. If you can book a promo for $150 or less it's fine. Otherwise, I would look at an Ottawa hotel.

This is a very basic hotel I didn’t expect much but event then I was unpleasantly surprise. The room is small and sort of refresh but I would not call it perfectly clean there was an old leftover pizza in the fridge and a hair in the bed something that made me nervous about the sheet being not being properly wash especially since they were wrinkly. Breakfast is awful, there’s no facilities like a gym or anything and service is the bare minimum. The room I had next to the elevator was noisy.

Great,clean,good location,big space

Hotel di buo livello con personale di ricezione molto gentile e disponibile. Se siete in auto è una ottima soluzione per visitare Ottawa.

It was a very nice hotel centrally located lord the pool and the sauna Our room was very comfortable with a spa tub and a romantic fireplace Thee only negative was that our suite didn’t come with a microwave

The location and the service are excellent. There is a restaurant and bar inside the hotel. The bar has local beers which are very good and the food are tasty too. The hotel also provides morning coffee in the lobby till 10:00am which is very nice. We really enjoyed our stay.

Stayed in the hotel while attending an event in the same hotel. The building location is like few others in the country. Overlooking the city, and one of the waterways between Ontario and Quebec. Part of the ****** complex, it has many more amenities than your regular “city” hotel. Common areas are extremely well kept although there were some work happening inside and outside but something you can overlook. The room that I’ve got was very well designed with two beds, working area, sofa, and a large entryway with a small pantry and the closet. The bathroom is way bigger than others and with a bathtub and enormous shower. All amenities included. Internet service is free and very good. The other services like pool, spa, gym, etc I didn’t use but they look very well kept. Overall, great value and excellent location.

Nice friendly and simple hotel, no frills but great value. Has a nice indoor pool, breakfast is ok, rooms are small a little but comfortable. Location is just a little off but still close to both downtown's of Ottawa and Hull .

Un motel propre mais les murs sont mal insonorisés donc on peut entendre les occupants des chambres voisines. 3/5

Hotel is from the 70's with an ongoing lobby renovation. Rooms were upgrated with floating floors & tiles in washroom. They shouldn't of kept the old bath & toilet bowl of biege color. Didn't sleep much because they have 2 facing doors on each side of the hall, so lots of door noises going on. Building is dark brown from outside with dark carpeting in hallways & low lighting. This place is overpriced by $30. Will not return. Because of renovations breakfast was not served althought a lunch box with no juice nor yogurt included.