Hotel berhampiran Musee ＂Les Secrets du Chocolat＂Musee du Chocolat, Geispolsheim

No service at all. The reception is only available till 7 pm. So if you arrive 30 min later there is nobody to acomodate you not even by telephone. We booked the hotel exclusively for the underground parking but as there is nobody at the desk you cannot enter the parking either. The streets around the appart hotel al full of cars and there is no spot early in the evening. It is also difficult to locate the entrance of the hotel. We had to ask the neighbors as it is an entry for the apartment complex and another entry around the corner for the hotel. Via de email at 18.59 hr you get a message that they leave a credit-card form key for you in a locker that you have to localise inside of the lobby. An old person will not be able to follow these instructions. We found the key but did not enter the room as we first wanted to get the car parked. But as the hotel parking is only open with a remote control you cannot enter if no one is there. The neighbors are nice and let you in, but Néméa parking is blocked by a barrier and you cannot get in. Inside the garage are warnings not to park elsewhere or you are transpassing. So we got so stressed that we decided to leave and book elsewhere last second. It was 20.30 hrs in the meantime and bookings via booking.com did not get through. We had to book in situ. All with all a lot of stress. The people from Néméa were not apologetic that nobody answers the phone after 19.00 hrs not even at 19.30 hr, when we called. You cannot arrange for a parking spot only on the arrival day upon arrival. They do not tell you this nor that it costs you 50 euro extra as deposit that you hope to get back. Either ways, Néméa is not willing to reimburse us. We will definitely never book with them again. And if you come by car, unless you can arrive prior to 18 hr (so that you can be sure you can arrange the parking) avoid this place as well. The area is not safe to leave a heavily loaded expensive car on the streets. Safety first! Booking.com censors this review this is why we place it here❗❗❗

Je trouve que de devoir payer le petit déjeuner en plus pour le prix de la chambre assez élevée et aussi le fait que le prix en ligne était moins cher et que j’ai dû payer un prix plus cher à mon départ . Je trouve bien qu’on puisse annuler la réservation jusqu’à un certain temps car parfois les voyageurs ne peuvent pas arrivé à temps à cause du trafic routier ou d’un accident ou bien même pour une raison personnelle . L’équipe reste accueillante et disponible, la chambre était assez spacieuse et la literie pas mal du tout , la salle de bain très bien avec la douche très spacieuse et agréable . Propreté rien à redire juste peut être ajouter un parfum d’ambiance car ça sentait le renfermé à notre arrivée !

The location is quite good. In a calm area and just 20 minutes to the center by public transportation. There is Super U supermarket nearby so it’s very convenient. The room was clean. Staff was friendly. However they could improve by providing bottle of water in the room which is an usual practise in every hotel. There wasn’t fridge inside the room. The bed was comfortable but the pillow was quite hard and thick. I had pain in my neck the day after. Anyway was good overall

Séjour très agréable. Personnel très aimable et à l’écoute. Décoration du hall et des parties communes sympa. Petit bruit de tuyauterie ds chambre 207 mais pas de quoi nous empêcher de dormir.Signalé à l’accueil Chambre simple pour un hôtel trois étoiles.Pas de dévidoir à papier we....lol...mais bon c’est ds le détail. Hôtel calme. Extérieur très joli. Piscine propre, calme également malgré le monde Petit dej simple qui manquerait peut être de personnalisation pour un trois étoiles.On attendrait aussi du pain et des viennoiseries fraîches ou de boulangerie pour 13 euros.avec au moins une spécialité alsacienne.. Petit dej à améliorer.

Cet hôtel répond à nos attentes. Très pratique surtout lorsque l on a un séminaire sur place Le restaurant est ouvert tard le soir Par contre le service au restaurant a été trop long et la nourriture pourrait être plus fine

Price was ok considering it was Christmas time and staff was helpful. Spacious room without much amenities -- we tried to find the hairdryer in the room only to found out from the receptionist that you had to borrow the hairdryer from them, and you can only have it for 2 hours each time. Please note that no room cleaning service available during your stay unless you are willing to pay for the additional charge for cleaning.

we loved the reception, the rooms, the breakfast. The reception was very friendly and helpful. The rooms were very clean and spacious, the shower with the essential oils was great The breakfast quality was 5 stars to say the least THe location was not far from strasbourg, 7 mins by car. Great value if you're looking to do the christmas market and you have a car. It was a superbe experience