Hotel berhampiran Saint Laurent, Geneva

I was told there would be no one working the front desk when I arrived, and that the the room would be ready and unlocked waiting for me. After getting into the hotel using their secure number pad, I discovered that the bedroom I had been assigned was locked. I tried opening the door several times, but could not get in. I tried contacting the hotel staff via phone and messaging app, with no response. Other things: - There were quite a few people hanging around the lobby even late at night. Literally any of them could have access to the room if it was unlocked. - I found another person in the lobby who was having the same problem I did. I ended up having to walk around in the middle of the night to find another hotel. When I contacted Hotel St. Gervais the next day, I was told that the whole thing was my fault for ”not following the instructions”. Hotel St. Gervais counted me as a no show and refused to refund me for the stay. Bottom Line: Terrible check-in process - totally unstaffed and unsecure. No accountability. Poor customer service.

Excellent sans hésiter et à tous les points de vue. La réception accueil Chalard un et très professionnel et sur tout Marie et Rachid et tous les autres.une semaine magnifique et beaucoup d’empathie. Ma chambre au 8ieme étage une vue imprenable sur Genève le jet d’eau les Alpes du pur bonheur Cerise sur le gâteau le petit déjeuner riche et varié produit suisse et de qualité supérieure et Bio je citerai Maylick et Noémie aux petits soins. Je suis une habituée de cet hôtel et j’ retournerai à mon prochain séjour à Genève. Je le recommande très fort

Great place! Lovely hotel, it has an old touch even though it has been renovated. I really enjoyed my stay. Staff were amazing.

No Single Room. Each room has 3~6 people. Recommend come with 2 friends. However, the position is perfect. Close to the Geneva lake, bus station, train station, 20min driving to the airport. The breakfast is fairly good and traditional. Breakfast time starts at 6.30am. General speaking, it is a good and economic choice if you just want to stay for 1-3 days. Good place to rest and refresh yourself.

I stayed at the hotel for a business trip and was extremely impressed by how helpful the staff were. I left a poster I needed for a meeting behind in my room and realized this only when I got to the meeting--called the hotel, they went into my room, got the poster and put it in a taxi to my meeting spot. That was amazing. We also had a late cancellation for a guest due to unavoidable reasons and the hotel was very gracious in accommodating. The room itself is comfortable and spacious. The downside for me is location in terms of convenience to the city center. The hotel is right by a bus stop but one needs to switch to another bus to make it to the city which takes a little time. Other than that, comfortable stay. Thank you again to the Ramada hotel staff for great customer service.

Nice locatoin , room size prefect and enough for parent and 2 kids , private parking available and easy , breakfast is normal

The Geneva Marriott is an attractive, contemporary hotel located roughly near the airport, and since the shuttle doesn't run that often, you might be better off making the walk, as I did. For me it was a matter of some 20 minutes, but depending on your starting point at the airport, it could easily be less. Much closer to the hotel is the quite large Balexert shopping mall at 7 or 8 minutes' walk. The center of town can be also be walked to, as the way is rather straightforward, though it is noticeably farther than the airport, making the trams that stop very close to the hotel an option. Of course you will have to ask for your free Geneva public transport card, as the hotel makes no mention of these at its own initiative. I liked the fact that I was offered a late checkout immediately on arrival. I didn't like hearing that breakfast is available to platinum Marriott Rewards members in the executive lounge only, a marked departure from standard practice elsewhere in Europe - not just at Marriotts, but also, for example, at their large American competitor also located near the airport. As it was, when I was ready for breakfast on the morning of my one-night stay, it turned out that something had gone wrong and as a consequence, breakfast was offered only in the restaurant. The assortment there was between good and very good, which I'm sure wouldn't have been the case in the lounge. The lounge had already disappointed the previous evening. I went shortly before 18:00 just to make sure that food would still be available when I was expecting to have the time, just after 19:00. The employee said yes, but there was virtually nothing left when returned; she might have had the courtesy to mention that they would stop replenishing dishes, but this would have required some thought from the guest's perspective. The gym was not so great, either; from a large and modern Marriott I'd expect better. All in all, acceptable, but if breakfast in the lounge is as meager as I suspect, then I would probably not favor this property.

The hotel is across the airport and has an excellent shuttle service that run every 10 min (5am to midnight) or 20min (midnight to 5am). The hotel staff are on the ball. I had asked for a wake-up call. Unfortunately in the night I had hit the ”Do not disturb” button on the phone. In the morning, since I was not answering, they came to my door and knock on my door. Thanks. For the rest, everything was perfect. Good bed, clean room, TV with a good choice of channel.

Hôtel propre, bien situé, personnel sympathique. La chambre attribuée n’est pas spacieuse mais suffisamment pour 1 ou 2 personnes qui n’y passent que la nuit. La salle de bain est bien équipée. Le petit déjeuner est un buffet continental correct et representatif de ce genre d’hôtel. Deux bémols: - il serait vraiment important de proposer du pain tranché. En effet il n’est pas rassurant que chaque client saisisse le pain pour le couper. Cela choque d’autant plus dans le contexte sanitaire mais indépendamment du virus du moment ce n’est guère hygiénique. - une réception ouverte 24/24 serait plus rassurante qu’un seul système de carte magnétique pour débloquer tous les accès ( porte d’entrée, accès à l’ascenseur ou escalier) sans possibilité de faire appel à quelqu’un si défaillance ( j’ai posé la question). Les tarifs sont quand même élevés, il conviendrait d’engager du personnel et ne pas penser uniquement au profits des actionnaires.

Ein wunderschönes Schloss, nur wurden wir im zweiten Haus 100 Meter hinten dran einquartiert, was natürlich aus der Webseite nicht ersichtlich war. Dieses nennt sich ”Grange” und ist weit weniger gut. Die Nacht zu zweit kostete Fr. 146.-- inklusive Frühstück. Es war tagsüber draussen 34 Grad und im Zimmer auch nachts min 28-30 Grad. Da weder ein Ventilator noch eine Klimaanlage vorhanden war, konnten wir kaum schlafen. Einen Kühlschrank gab's nur einen im Gang für jedermann, so WG mässig. Das Zimmer war klein, aber OK, sauber, das Bad auch, das Bett gut, da kann man nichts aussetzen. Vom Frühstücks waren wir total enttäuscht. Nur einen grossen Tisch drinnen, alle anderen draussen. Bei 35 Grad und Wespen hätten wir lieber drinnen gegessen, sofern Platz. Das Buffet war um 9:10 fast leer und lieblos: Keramik-Untertassen, aber dazu Pappbecher, keine Gläser mehr und kaum noch Essbares. Offiziell ist das Frühstück bis 09:30 Uhr. Um 09:32 Uhr war dieses weggeräumt, geradezu abschreckend. Schade um das schöne Hotel, die Umgebung, aber wir würden nicht nocheinmal kommen.