Hotel Genteng dengan Spa

Good location at city center, just across from Delta Plaza Shopping Mall. The service and cleanliness is super, breakfast in this hotel has many varieties. The Room with King Size Bed is quite spacious. There is convenient mini shop just in front of the hotel. Overall, really recommend this hotel and will come back to stay in this hotel next time visit Surabaya.

Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

All staffs had a great attitude、good location、there's a convenience store nearby the hotel,you can buy anything you need.And the room is very clean、got hairdryer and hot water!

Good hotel , good location, good service, good price, thankyou

Hotelnya bagus. Pelayanan ramah Awal masuk terkesan agak jorok. Karna petugasnya pada bersih2. Tapi ternyata kamarnya di luar ekspektasi. Kamar luas. Sangat luas malah. Harga murah. Makanan enak. Dua hari nginap, menu ada perubahan. Dekat pusat keramaian. Jadi enak kemana mana. Kayaknya jadi referensi hotel di kemudian hari jika ke Surabaya. Mungkin handuknya perlu diganti. Kayaknya sudah waktunya pensiun. Lain lainya sangat bagus.

We stayed at this hotel for two nights after arriving in Surabaya from Banyuwangi by train. It's located directly beside the river, just five minutes' walk from the station and also very close to the Plaza Surabaya shopping mall. The hotel is comfortable and modern. There are a few issues, namely low water pressure, inconsistent WiFi and a very local-oriented breakfast (think fried rice and sate rather than eggs and hash browns). But the bed was great and the view from the top floor is worth a look. If you're taking the train either in or out of Surabaya - or if you like a good rooftop pool - then this hotel is a good option.

The hotel staff cleaned our room well and gave us new towels. So many options for breakfast: porridge, chicken soto (soup), fried rice, noodle, pecel, salad, fruits, vegetables; bubur madura; fries; omelette, waffle; steamed sweet potatoes. The hotel even provides jamu (herbal drinks), juice, milk, cereal and coffee. The security helped us with our big luggages 🥰

Ke tunjungan plasa tinggal menyeberang. Lokasi sangat strategis dengan pusat belanja, bisnis dam makanan

room is cozy and clean the foods are delicious the service is excellent, every employee always give a warm smile everytime we passed by the only downside for me is for the prayer room on 2nd floor i hope they will improve the cleanliness for this room especially the wudhu space which is basically more of a bathroom rather than an actual wudhu space overall it was a nice stay

I stayed in Heritage studio room 58. The ambience of hotel gives you a feeling like you are Royalty and stay in this Heritage hotel with a history of Indonesia’s freedom era takes you back to the old times. It’s better to stay in Hotels like these which are historic yet have every modern gadgets in the rooms. It’s an experience which can’t be described in words. The Garden outside your rooms and a tea/ coffee in morning sitting in the bench in Garden makes life pause. There are many hotels in the vicinity but they are all standard hotels like Double Tree, Four Points Sheraton which are Urban new age hotels but very corporate types. It’s ok to break out sometime to explore hidden gems like these. Coming to Surabaya and not staying in Hotel Majapahit is a crime. Smooth check in and check out process. Very courteous house keeping staff, concierge and reception. From the maintenance standpoint doesn’t look a bit like it’s 100+ years old construction. Maintained so well and the furniture in the room gives you the vibes of history yet are so artistic. Do explore this extra ordinary Hotel in middle of a bustling street. A stroll in the night will boost up your mood. 100% staying in this hotel again whenever I come to Surabaya.