Ropewalk Piazza Hotel Managed By The Ascott Limited 

位置很好，走路十幾分鍾到藝術街，upside down museum. 底下是商鋪，樓上是住宿，所以要上個樓梯，如果是一個女生拿着大的行李箱的話，建議可以讓酒店的管理人員幫你拿上去。 因為位置靠街，所以會有一點吵，睡眠不好的人還是要考慮一下。 酒店是2室一廳一衞，所以特別適合有家庭有小孩的人住，特別經濟實惠。 服務很好，我們忘帶轉換頭了，然後晚上問服務員要的，她還給我們送上來。

The location is good for street food and close to Penang Old Town (walking distance), shopping centre and other sight seeing. However, the room is too small for 6 people and only one bathroom so it is a little inconvenience. We have cancelled one night but no refund was given and the price was overcharged.

Booked for three nights. First check in to room 138. After checking in, we found that there was no hot water. 4:49pm Sent a message to the hotel’s WhatsApp, and they replied saying I had to turn on the heater switch ,wait 10 minutes .So we waited for two hours. Still no hot water and the TV has no connection. So I sent another message at 7:49pm, but the hotel did not respond at all until I send another message again at 8:27pm. A few minutes later, they replied that the road was closed due to Vesak Day (Buddha's Birthday) the staff will take some time to come. After some negotiations, at 8:42 the hotel proposed to move to room 104. So we packed up our belongings and moved to Room 104. Unexpectedly ,when the hot water in Room 140 was turned on, the shower hose melted . The hot water scalded the hands and below the waist. So send another message again,reply and say that they would send staff over in half an hour. It's already 11 o'clock at night. The hotel reception opening hours are stated to be from 07:00 to 24:00. But the door is always locked. The entire process must be communicated via WhatsApp. Whether or not there is a reply and how long it takes is purely a matter of luck. I have never come across such an unreliable hotel.

Good location for food and shopping. Very helpfull staff and nive room. Very recommended for family and friends

Overall was good. Family was happy with the stay except the narrow dangerous staircase to the room. If you plan to stay with elderly please reconsider the safety of them.

Good hotel with good room layout. Convenient. Highly recommend.