Hotel berhampiran Lakeside Park, Georgina

My boyfriend and I stayed at this hotel last weekend and although the hotel itself was nice (there is daily construction on the 5th floor but it wasn’t disruptive at all) the management was absolutely AWFUL. We booked through Expedia and thought we booked the suite w/ jacuzzi however when we arrived they said that wasn’t the case. I asked the lady at the front desk that was very nice how much it would cost to upgrade. She explained it would be over $100 per night to upgrade. I showed her the price that Expedia was offering for that room which was significantly less and with the managers approval she agreed to match the advertised price on Expedia. We got the king suite with jacuzzi and have zero complaints about the room, it was spacious and the jacuzzi was spa like! We extended our stay another night and confirmed that it would be the same price. This wasn’t the case. We had to constantly call the front desk to contact the manager because the charges on my credit card were much higher than the price they agreed to match with Expedia. There was no manager available all weekend long and we were told he would call us or come in to discuss the issue. He didn’t. Not only were we overcharged the first night but they charged even more the second night. It felt as if management was dodging us and eventually when we checked out we were told to call during the week. The manager accused us of “scamming” them, hung up on us and refused to correct the charges.

Nilai yang baik jika anda mendapat tawaran dalam talian. Sedikit bertarikh tetapi bersih, selesa dan mandi yang baik. Saya tahu dengan Covid sarapan percuma adalah masalah, tetapi ambil beg coklat yang mereka tawarkan! Ia mempunyai bar granola, cawan buah kecil dan kotak jus buah berpura-pura yang tidak boleh diminum. Di samping itu, masih tinggal yang baik.

Post COVID-19 travel has been an experience. The world is a different place for the traveler and inn keeper. This establishment never lost sight of the golden rule: Service above all else. Once you enter the facility and approach the front desk, you know that you are in a place of service excellence. After checking in, I requested additional towels. I walked outside to the car and back to my room and the team member was waiting at my door with my towels. WOW !!! I had a few questions and approached the front desk. The team member jumped on the phone and called several outlets to assist me. Meanwhile, another member of the hospitality team, hearing my request, came over to offer assistance. Double WOW!!!! If I am anywhere near this area in the future, for any reason, I am staying here!! I recommend this establishment and team.

The Staff is excellent, polite and friendly and very helpful. The room was very clean! Close to restaurants and entertainment and very quiet! I give this hotel 10 plus! Location is great too. I forgot to mention that breakfast is free and delicious!