A two site property, with two different ratings. We aware staying at The Mantra for 9 nights, during the period of my son’s wedding. We had booked a 3-bedroomed apartment for the entirety of the stay, to give us plenty of space. On arrival into the 3-bed apartment overlooking the road, it was dark, dated and quite frankly very dirty and need of a (very) deep clean. So back at reception, (after a brief discussion about the wind in Geraldton being the cause) Romena then came out to the reception and asked about my issues. Frankly she saved the day (well 10 days to be precise). She offered us a 2 bedroom apartment in the newer block by the marina (though we were on the car park side of the building). What a difference!! A modern bright apartment, all spotlessly clean, and although we only had 2 bedrooms there was still plenty of space. Romena came back up to the old apartment (17) and took pictures to show the state of the apartment to raise the matter with housekeeping. So without a doubt, stay in the new block, if you can can get a marina view, even better. We had an issue with our washing machine and I was offered the use of a machine in another room after guests had checked out, and the view was amazing. (Thanks to Donna from housekeeping for sorting out the use of the washing machine!!) Nonetheless we had a side view of the beach, and a great view over the town up to the HMAS Sydney memorial. Skeetas restaurant is situated in the same building, and we had breakfast there a couple of times, a takeaway dinner, and a few drinks overlooking the marina. So yes, I would definitely stay at the Mantra Geraldton again, but only in the new block!! Please upgrade the rooms in the other block to the same standard (indeed to the standard you would expect from a Mantra) to avoid guests being so disappointed!!
121 Ulasan