Hotel berhampiran Milestone Shopping Center, Germantown

I had made a mistake on my booking, and they were very accommodating to help.

Stayed here one night on NYE, along the road, with spouse and two kids, in a 2Q 1-bedroom suite. Arrived late and left semi-early so only had a brief experience, but, the stuff I can say: --Rooms were typical Homewood 2-room setup, plenty spacious. --While the rooms had all the right stuff, they are a little tired. Lots of little dents/scratches/wear-and-tear, things not quite 100% functioning as intended but nothing big. The window HVAC unit leaked a little bit onto the rug, but just a tiny bit. Really just needs a little TLC. --Location was convenient from the highway. --Breakfast area was well-spaced, offerings were a little spartan but that's pretty universal nowadays. --Staff were universally friendly and helpful. --Rate was reasonable for the room type and amenities. COVID NOTES: masks required here, and people seemed to be doing so, both staff and guests. Didn't get a serious look at the place but I feel safe recommending it.

All in all, the hotel is mostly Good; good value for your money, conveniently located near Rockville Center and I270; the room decor needs a facelift as well as much better lighting options. Friendly and helpful staff.

Our first time at this property and we chose it because of the location to the metro on the red line. It is right out the back door across the street. Extremely convenient! We were visiting DC for the weekend. The property was nice, the room was room was comfortable, the service was excellent, the underground parking, while there is an additional fee, is secure and convenient and the checkin/checkout process was flawless. If you want a completely digital experience this is it. The staff checked in via text a few times but were not intrusive. We requested extra towels and received them promptly. While we didn’t visit them, there is an on-site restaurant/bar and a coffee shop available. We have stayed at other properties in the area. I am glad we chose to disregard any disgruntled negative reviews. This will be our property of choice when we visit the city.

We have stayed at this hotel many times over the past years. We love the location of the hotel and the close proximity to the shops and restaurants at Rio and Crown. Check in was done by a friendly agent at the Desk with a name tag that indicated his name was Juan. Juan was very warm and friendly welcoming us to the hotel. Although he didn’t recognize my status on Marriott Bonvoy (Titanium) he did ask if we wanted points or a food item from the sundry shop as our Bonvoy welcome gift. He could have enhanced the check in experience by utilizing our name and explaining the breakfast times. Signs were posted in the elevator and at the desk that listed the breakfast times and housekeeping procedures. Stay over housekeeping is on request and is a room tidy, make the bed, new towels, trash removal and amenity refill. Breakfast: I am not fond of the new breakfast offerings. Pre packaged waffles and sausage biscuits. I am on a keto diet and there are just two many carbs on this breakfast to start the day. Packaged cereal, instant oatmeal that you add hot water, cold cheddar biscuits. Yogurt was available in the refrigerator. Everything was high in carbs. Neither scrambled or hard cooked eggs were available. I missed them. I noted many other guests inquiring about where were the eggs. All of the attendants on the buffet were both friendly and hard working and kept the buffet stocked and the tables cleaned. Special kudos to Dolores who was very hospitable on Monday morning, management should commend her for her hard work and big smiles. Well, to my surprise on Monday and Tuesday they had the hard cooked eggs available and instead of the waffles and they offered egg white frittatas. I heard many negative comments on the breakfast with guests looking for English muffins, toast or bagels. Housekeeping: Our room was spotless clean and I noted that pads and pens have been added to the guest room. The bath amenity was the bulk dispensers on the wall and one small bar of soap at the sink. Shower was a tub shower and the water pressure and temperature perfect however the sink faucet had a very low water pressure and the stopper did not hold water for the morning shave. I appreciate that they are doing room tidy although on the second day the room attendant forgot to refill the coffee supplies. The Front Desk attendant at night Alison was very friendly and hospitable. She engaged everyone as they came in from the entrance warm smile. She did well to find a commonality to build a rapport for conversation. She is a natural with hospitality and should be commended for her excellent service. Another nice stay and we look forward to returning to this hotel on our next visit to Gaithersburg.

We recently enjoyed a five-day stay at the hotel. While all the amenities were nice, the staff were superb. Not only did we experience friendly exchanges with all the staff (from housecleaning to the main desk), we saw the staff interact with each other in fun respectful ways. They are truly a team led by the right type of manager. Special kudos goes to Manuel in the restaurant who greeted us warmly everyday. When I set up my computer in the bar area to work, he checked in on me throughout the morning — long after the restaurant closed. One can always stay in a nice hotel. Finding one with such a genuinely pleasant staff is a treat.

We stayed overnight and enjoyed this very recently renovated hotel. It's bright, spacious, and welcoming. The modern decor is a bit minimalist but the bed, room appointments, and bath were all first-rate. And the price is reasonable. One minus: the bathroom has a motion-activated light; if you get up during the night to use the bathroom, the light comes on with blinding blindness that is disorienting and can make it difficult to get back to sleep.

Very clean and the women at front desk, I believe her name is Grace was absolutely wonderful. The only negative thing to mention was the $20 a day park and the garage was in a separate building, (so on a cold and windy night which it was)it kinda sucks to have to carry luggage.

Hotel is first class. Very clean, great location with lots to do and enjoy and staff was wonderful. Sits on a man made lake with a walking trail, fun youth activities, restaurants and even an AMC theater. Food at the hotel was great and service was even better. still has a concierge lounge on the concierge floor which I thought was great.