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Novotel Gent Centrum

Novotel Gent Centrum

4/572 Ulasan
A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.
One Two Four - Hotel & Spa

One Two Four - Hotel & Spa

4.6/516 Ulasan
Prachtig klassevol hotel . Supervriendelijk onthaal. Je voelt u hier echt thuis . De kamers zijn met kwaliteits meubels ingericht , warm en cosy , een zalig bed en badkamer waar alles is wat je nodig hebt , met geweldige produkten uit parijs . Alles is super clean , top . In de kamer is er koffie ,thee en water aanwezig met een persoonlijk geschreven begroeting en een kleine verrassing . Het zijn de kleine details die het enorm waardevol maken . Je hebt ook een prive spa voor 1 uur . Een echte aanrader , wij komen zeker terug .
Pillows Grand Boutique Hotel Reylof Ghent

Pillows Grand Boutique Hotel Reylof Ghent

4.6/5109 Ulasan
Sehr schönes Hotel im Zentrum von Gent. Gebäude im klassizistischen Stil mit modernen Elementen. Tolles Frühstücksbüffet mit aufmerksamem Service. Check-in war ok, die Check-in Zeit 15 Uhr wurde leider nicht eingehalten. Wir haben aber netterweise ein Upgrade bekommen, daher hat sich das Warten gelohnt. Besonders schön sind die Zimmer mit Balkon zum Innenhof. Das Restaurant hatte geschlossen. Die Drinks im Innenhof waren sehr gut, der Service abends etwas langsam. Man ist vom Hotel schnell zu Fuß in der historischen Innenstadt. Gym und Pool klein aber gepflegt. Insgesamt ein tolles Hotel.
Ghent Marriott Hotel

Ghent Marriott Hotel

4.5/5117 Ulasan
Great location, great and helpful front desk, but house keeping was rather unclean / weird. I was still getting ready to leave my room, wearing my winter jacket and shoes etc, when the house keeping just entered the room and started cleaning the room straight away without giving me a little privacy before i leave. I was very uncomfortable and confused at that moment.
Erasmus Hotel

Erasmus Hotel

4/537 Ulasan
Overall, this hotel disappointed me greatly. I had chosen it partly because it was advertised as being convenient to public transit. Not so. The #1 tram, which my reservation confirmation mentioned as an easy way to reach the hotel, has been out of service for a while now and will remain so for the next four years while the city renovates the route. Yet the hotel's final communication with me, just before my arrival, failed to mention this. This caused me no end of trouble. But it was also typical; I never felt that I was in a hospitable hotel where anyone cared about my comfort or convenience or even whether I enjoyed my stay. The proprietor, who does everything from making the beds to setting out the breakfast to staffing the office, gave the impression that beyond his considerable responsibilities, he had no time or energy for anything but the absolute minimum. Luckily, the people of Ghent welcome visitors, and it was thanks to them that I enjoyed the city at all. Despite the physical signs of wear and tear, the Erasmus Hotel has some charm. One afternoon, I was returning from a museum visit and heard someone play the antique organ on the premises, and someone singing lieder to it. I've also never eaten breakfast in the shadow of a suit of armor. Nevertheless, I wish I'd stayed somewhere else.
B&B Hotel Gent Centrum

B&B Hotel Gent Centrum

4.4/5117 Ulasan
It is a great hotel, but it can be a better one if it hire quality staff. The front desk staff ( chubby guy with a glasses ) is a bit rude, throwing my passport to the desk after confirming the details. That’s make me wonder whether Belgians are in general that unfriendly, especially unfriendly to asian like me?

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