Hotel berhampiran Maa Mathurasini Sringar & Gift, Giridih

Good hospitality and staff behaviour. Vegetarian kitchen. Staff service is also good. Nice, pleasant and comfortable stay

I guess ”Poor” is the wrong word for Parklane Resort and its staff specially Mr. Vikarnt Verma and the front office staff ****** Singh. The best word to define them was Greedy and Notorious. Now I will explain why I am saying so, I have a booking in this resort for 2 nights that is 18th and 19th Feb 2020 under booking reference ID ********* via Agoda. As we were traveling to Dhanbad from Lucknow due to traffic congestion we reached late around 8:00 PM in the night and these guys canceled our booking and said they have not received any booking via Agoda. The best part Mr. ****** and ****** is trying to explain technical jargon. Dude, I manage a site with a billion transactions in 24 hours and I know what Agoda is. So after a long tussle, they just asked us to leave their resort by saying that they have arranged our rooms in Kings Resort which is just a dumping ground for us. I have not expected such a low mentality from these folks as we were a group of 10 people with kids & oldie people and we have booked an executive room so you can understand what kind of service we were expecting. This brings me conclusion either that Mr. Vikrant Singh is stupid and is not fit tourism industry or he is incapable of handling the situations like this. I would not say any good word for Mr. Vikrant and Pinky for selling our booked room to someone else who has booked the marriage hall in their resort. They have just unethical business practices with poor executioners like Mr. Vikrant and Pinky.

As i was late in check in, i called them to inform the same. Checked in late and face some unexpected situation like bathroom fittings not working at all, ask for driver to operate the same, though they ask for a room change but late check in and again room shifting not possible. Ac not working, tv set top bx not re changed, qr for menu for dinner not found, inter communication tele connect not have any dail tone. When i informed them earlier, then everything should be expected in place. But not happened so.

3. There huge problem of electricity ac is not properly working no remote for ac, geyser also not properly working, room and bed not cleaned every day. No water no glasses in the room, foods are average, no toilet kits in the toilet, even no intercom in the room. It should not be delux room service.

I recently stayed at luxus inn hotel in dhanbad and overall, my experience was positive. The hotel's location was convenient, providing easy access to key areas in the city. The breakfast served during my stay was delightful. Additionally, the availability of ample car parking space was a significant convenience, ensuring a hassle-free experience during my visit. However, i encountered a minor issue during my stay. The water boiler in my room was not functioning properly. Despite promptly reporting the issue to the front desk, indicating the urgency of the matter, there was a delay in receiving assistance. Despite the assurance that someone would come and rectify the problem, regrettably, no one arrived to resolve the issue. While this didn’t majorly impact my overall experience, it did affect the comfort of my stay, and i hope such instances can be addressed more promptly in the future. Despite this hiccup, i found my stay at luxus inn hotel to be pleasant, primarily due to the positive aspects mentioned earlier. I appreciate the efforts of the staff in making my stay comfortable and hope that the attention to detail regarding room amenities can be improved for a more seamless guest experience.