Hotel berhampiran Girvan Beach, Girvan

A group of us booked back in January for a Champagne Afternoon Tea Experience for seven people on the 9th March. The celebration was a 50th birthday. We expected a reminder of the booking from Turnberry a few days ahead of this date. When there was none, one of our group drove to the hotel to confirm all was in order. She was told they had no record of our booking. A staff member assured her that she would personally record our Champagne Afternoon Experience in the diary. A deposit was offered but declined, as deemed unnecessary. We arrived, in great spirits, on the 9th March to find the hotel were not expecting us!! Several other groups were there, enjoying afternoon tea. We were told to take a seat while they organised a table for us. We were all extremely annoyed and embarrassed on behalf of the organiser of our group and the birthday guest. The birthday guest indeed had to stop the manager putting two round tables together for us, as it would have been completely inappropriate for a group of seven. When they did cobble together square tables, seat us and take our orders, it took a little while for our food to arrive but a further age for our drinks to come. The Afternoon Tea ultimately was okay. But we had booked for an Experience. And the Experience fell far short of our expectations. A Champagne Afternoon Tea at Turnberry is rather expensive. At no point did anyone apologise to us for the annoyance and embarrassment caused. At no point did anyone offer any gesture of goodwill to compensate us for the annoyance and embarrassment. And when we were charged, a 10% service charge was automatically added to our bill!! There are lots of lovely places to take Afternoon Tea in Ayrshire. I for one would not recommend Turnberry. I will not be back.

Fantastic hotel and owners, Paul was great to deal with and the food was beautiful, room 8 was clean and tidy and the bed and duvet wonderful, we both had a great night's sleep. The room is at the top and has a wonderful view. Had a walk round the town, few pubs and cafes. We will be back

We have always sought out striking castle-style top class hotels, and this is our favourite. Thoroughly enjoyed our stay in chilly January....as we did on another previous occasion. We felt no need to leave the wonderful grounds which were rich in enchanting walks and interest. The 'Castle' experience was exemplary, from the most delightful formal culinary evening in the Castle dining room to a more leisurely room-service dinner comfortably sitting in front of our suite's hearth and open fire. Truly a worthwhile indulgence which needs to be revisited, as you will find.

Staff were lovely and very helpful. Changing room for swimming pool is very small and has no secure locker. It needs to get updated