Hotel berhampiran bajareke art studio, Glenvar Heights

Todo perfecto, el hotel es muy bonito, las habitaciones son muy amplias. Está situado en el centro de coral hables y con todos los servicios alrededor. El personal es muy atento. 100% recomendable

This hotel should be very inviting, a beautiful property, good location, great pool and good rooms. That being said the hotel has miles to improve on service including their front of house team and the front desk agents. Mariah (apologies if the spelling is incorrect) is rude, dismissive, and lacks any sort of general customer service skills and not someone you want representing your brand at the front desk. She lacks any loyalty awareness, and has no care in the world if you express any concerns about your stay or experience to her. Really ruins your experience when you get treated by the face of the brand like that on your first experience as you walk in the hotel. After reading many reviews on the property it seems like the response of the hotels is that of, let’s defend ourselves and not addresses anyones concerns so I don’t expect much from the management to try and fix anything. On a side note, hotels have guaranteed check in times however traditionally one may show up before this time and can usually check in if their room is ready or wait for a room to be prepared. This hotel decides in an absurd fashion that even if your room is ready they have a $30 early check in fee. Penny pinching at its finest when you pay hundreds of dollars for your stay. This hotel has a long way to go in terms of learning how to appreciate its customers and train their employees with basics of customer service. Marriott is the way to go. Bonvoy loyalty matters to all of Marriott’s brands and service makes you feel welcome in their property not like you’re a burden for being their like this property does.

Parking de 20 usd la noche!! Hoteles de la zona se aparca gratis! Solo limpian tu habitación cada 7mo día y si te quedas 3 si no lo pides el día anterior no te estiran la cama solo retiran la basura y reponen toallas. Esto después de la pandemia es inconcebible y ahora p q no reclames dicen q es política del hotel!!! Contratan muchas menos personas de limpieza y eso no hace q el servicio q no brindan abarate la tarifa, porq dicen q es complimentary!!! Uno se tiene q estirar su propia cama como en casa!

Hotel excelentemente ubicado cerca al aeropuerto y en el centro financiero y comercial de coral gables. Esta recién remodelado y la atención es de personas muy amables, que hablan español

Kemudahan hotel agak lama, penyelenggaraan kebersihan dan perkhidmatan adalah sederhana. Lokasinya sangat baik dan persekitaran sekitar yang baik. Adalah disyorkan untuk tinggal di tingkat dua atau di atas, pengalaman harus lebih baik

Easy shuttle from the airport. The automated Hilton Honors pre check-in worked well so we headed straight up to our but on arrival we discovered our room was next to a very noisy elevator and every time it passed by it made a loud metallic rattling noise on the wall next to the bed. We called reception and eventually got an answer. They said they would call back to let us know if they had another room but after 30 minutes did not call back. I went down and joined the reception queue and then eventually did get a room away from the elevators. The reception said they were aware of the noise issue. We decided to go for a cocktail before retiring (they had ”Havana Night” specials?) and it was the weakest and most tasteless cocktail on record. Other than that the room was comfortable and quiet.

Excellent Customer Service, The Driver very helpful also the room very clean and comfortable.

Lokasi yang sangat baik, kemudahan yang mengagumkan, bilik itu cantik dan kami menyukai bilik mandi, peribadinya sangat sopan dan mesra. Juga, penyambut tetamu mengesyorkan kami dua tempat makan semasa penginapan kami. Saya pasti akan mengesyorkan tempat ini.

La atención fue buena, pero lo malo es que las instalaciones son antiguas. El televisor no es smart y solo puede ver menos de 10 canales y solo en inglés. El desayunó es muy malo ( café, leche, pan, avena y huevos) todos los días lo mismo.

I booked this place because of all the reviews speaking of its great customer service. But on the day of check in, I politely asked if I could check in just a little bit earlier due to an unforeseen circumstance with my job. The lady at the front desk (Sunday may 8) was extremely rude and dismissive. She didn’t even entertain any options or try to be polite about it, and she didn’t offer to give me a call in case a room opened up a little earlier. When I called back later to inquire if there was something available, she simply said “no” and hung up the phone. So much for good or even decent customer service. This woman needs to be taught how to provide good customer service. It’s not even about not having a room available early. It’s about how dismissive and downright rude her responses were as though she couldn’t even be bothered to care. Absolutely dismal! Stay somewhere with better staff who will care to help in a jam.