Guest User
December 31, 2024
We loved our stay here. Everything from the room, amenities, food and customer service exceeded our expectations. What I specifically loved was the efforts from the staff to rectify issues swiftly. Our initial room had noise from an adjacent vent. But the staff went ahead with fixing it immediately and gave us a new room with much better view. Special thanks to Mr Rafi Ansari for taking care of our food experiences during the stay. We had some initial issues with getting our gift as I am a Platinum Bonvoy member. But he and his team went above and beyond to rectify it. Some issues are bound to happen. It is the attitude of the staff for fixing them that ultimately matters and Westin Goa set the standard high! This was my second stay and I will continue to prefer this hotel in my next trip to Goa!