ARTOTEL Suites Bianti Yogyakarta

This hotel was in an amazing location, and the Breakfast Buffet consisted of restaurant quality food with a huge selection of both Asian and Western cuisine. Our room was very clean and the hotel staff were polite and helpful. Concierge on arrival, so there is no need to lug all your bags from your transport into your room. Spa, Sauna, and a pool at the hotel. You are located a short distance from great sites and attraction in Jogja. In my opinion, this is a very luxurious hotel at an incredible price.

Been here twice. Service and hospitality was great. Big and clean room. Location wise was okay considering its still in the city centre, but you still have to take car/motobike to reach Malioboro. Breakfast choice was nice, but could be upgraded and improved on the taste side.

This is my first time stayed at this hotel. I came from jkt. I arrived at 12.30 PM. I handled with Ms. EVI. I asked her can I early check in?? She said check in at 2.00 PM. I said, i knew it but sometimes some htl if the room already available they accept us to check in. She said she will make priority. She gave me voucher welcome drink and asked to the resto. So I went to the resto and asked staff for coffee at lobby because my husband wait there. He said, I must drink at resto, can't at lobby. I asked why?? That's the rules he said. I asked my husband to wait outside of resto. It's already at 1.35 PM. I saw there's no que anymore at lobby. I went to the lobby and asked again my room. Still prepared she said. When I across the lobby, I saw a women drink a juice from resto. I confused, staff said can't drink at the lobby but I saw someone drink it at lobby. I went to resto and asked manager in charged. She said, manager still outside. I went to the reception and asked of the manager, she said manager still around. I complained to her, how come 5 star htl but there's no one manager in charge?? And the funny thing, this htl got best award medal and put it in receptionist. Suddenly, ms. Evi gives me a room card. I said to her, ohh so I must complained first to get this card early. She said, no, It just ready. Not long, Mr. Rendy came and introduced as a manager resto. I asked him, why I can't drink at lobby, but the other guest can drink at lobby. I put my finger to the lady and her glass at table of lobby. Ur staff said I must drink outside of resto because of the rules htl. Why u make a different between another guest?? He just said sorry, and will help me to bring my luggage to the room. And he asked me to eat at resto. I said to him, how come 5 stars htl and got best award htl but in reality the service is very bad. U make a different between one and another guest. As I knew, every htl must have a manager in charged. So I don't have to argued with staff. Then, He said just went from mosque. I said to him, as I knew sholat jumat finished at 12.30. This is already at 02.00 PM. Useless u prayed to God but in some case u lied to every guest. As I knew I booked 5 star not melati htl. The service is very poor I said. Then, I left. I stayed 1 night. I went to jkt by trained at night. So I asked to the lobby is it possible to late check out at 1.00 PM. She said ok. Before check out, I want to hairdry my hair at my room. Suddenly, the electric turn off. I panic and said to my husband to call room service. We waited but room service did't came. So I bring all of my luggaged check out. In receptionist, I asked why the electric turn off when I used hair dry? She said, hair dry only can used in toilet room, can't outside. Why u didn't tell me when I got check in?? She said I supposed to call the lobby not room service. I said to her, this is not my htl. U worked here, meant u have to explained to the guest the situation of this hotel. When I'm waiting at trained station, I just realized I forgot to bring my jacket. I phoned to the htl at 19.30 PM with Mr. Kevin and he said right there some stuff including my jacket with househeeping. Oh my goshh, I leaved htl at 13.30 PM and there's no staff from htl called me to tell that I forgot some stuff there. Honest staff is more important than the best star.

The hotel was amazing and the services was fantastic! The breakfast was one of the best I have had in Indonesia. They also have a turning down services with chocolates which is a nice touch ! Thank you for the wonderful environment

The room was good. Overall about room toilet need to improve for the facility. The toilet fit with the area and the wall. Water stagnant in the toilet area. Limit shower amenities only one fir each not enough for 2 guests. ABF os fair. Pool and area at pool is also fair. Staff is nice. Bed and pillows were amazing.

Five stars hotel with affordable rates! Recommended. Perfect location neaeby train station and Malioboro.