Hotel Mesra keluarga di Gorlitz

Our impression of Parkhotel Görlitz is quite ambivalent. The location is very convenient if you want to stroll around the old town, and is also very close to the two bridges over to the Polish side. The hotel offers parking in the basement, which is opportune for guests arriving by car. The rooms are also very pleasant with agreeable colours and furniture. The bathroom has elegant tiles of what seems to be marble, but appears somewhat old and worn- especially in the shower area where there are spots of corroding metal and lime. For some reason one of the rooms were lacking a mini bar as well as several light bulbs, which was a mild annoyance. It can also be noted that the room had surprisingly few power outlets, which is a problem when there are many phones and PCs to charge. We also reacted to the energy tax of 7 EUR for two rooms per night. Although we are aware of the energy issues in Germany, we stayed at 4 other hotels in the country in the same period and this is the only hotel were this tax was applicable. The breakfast was not particularly impressive, with few cold cuts, no bacon and (one day) half-burned scrambled eggs. One the most negative aspects however with our stay was the staff, with the exception of the receptionists who were generally welcoming. The breakfast staff (especially one middle-aged woman) appeared very ill-tempered. When she forgot to bring our group coffee and was reminded, she gave a sulky reply and almost slammed the coffee mug on the table. We were also not satisfied with the cleaning staff, who did not change the towels even though they were placed on the floor, who didn’t seem to vacuum the floor as we found nuts by the bed, and did not change the dirty glasses- only rinsed and placed them on the bathroom counter. All these aspects were not very weighty in themselves, but as a general impression they were to many to overlook and not aligned with what one can expect from a 4 star hotel.

Booked by our tour operator, unable to give us the twin room we had requested, hence a room change to the nearest thing they had, having arrived tired and hungry we were told that they wouldn't open the bar, that we must wait for our dinner to get a drink (??), but were happy to serve others (Germans?). They speak virtually no English despite advertising themselves as an international hotel. When I tried to ask for a glass of wine, the man was very rude to me. I do not speak German but I think most people would have grasped what I wanted. As a result of their attitude we left the hotel the following morning. There are obviously much better hotels in Gorlitz but we didn't wait to find out. Very disappointing and upsetting.