Hotel berhampiran Kayna Cell Gorontalo, Gorontalo

Untuk pelayanan resepsionis ramah dan informatif namun untuk billboy Masih perlu ditingkatkan lagi. Untuk ukuran kamar dan kamar mandi sangat memuaskan tapi Masih ada beberapa fasilitas yang harus ditambahkan. Terutama untuk kamar mandi Dan washtafel tidak tersedia waterheater. Dan yang terutama jalan/halaman depan hotel perlu diadakan renovasi

Location is good,in town centre. Room facilities quite complete. But house-keeping need to be improved. Trash bin not cleared & coffee/tea/sugar/cream sachets not replaced. Need to tell them.

I think this is the best hotel at Gorontalo. Room was ok. Typically like other Aston hotel. And it was clean also. Staff were also good, very helpful. The view was nice. The location i think not far from downtown. The only problem you will have difficulty to find restaurants or local food around the area. You have to take a walk maybe 2-3 km to find a food. Other was ok

Sngat nyaman, makanan yang enak pelayanan yg ramah sopan,jjur

I booked this hotel after staying at the New Melati hotel and wanted somewhere better. I have been very pleased with my stay here. The hotel is clean and quite well maintained, with good WiFi, very effective AC and hot water in the rooms. I stayed in a Superior room - the size of the room is generous and the fridge has been very handy. The bed and bedding are very comfortable and the room is tidied and cleaned every day. There is a good breakfast buffet and the bubur ayam is absolutely delicious, as is the fried rice! The staff have all been very helpful and friendly too. The only downside I have thought of is that the AC resets to 18C every time I leave the room and this is far too cold - perhaps it can be made warmer as standard? If I return to Gorontalo, I would happily stay here again.

I've stayed here for 5D4N on 23 to 27 Nov. Overall, its unpleasant experience during my stay. My goal is that management able to do conduct some improvement based on my review here, since Amaris name still under Santika big group First is that the water smells very bad like sewage water, and the color is brown on the toilette. I thought is only for the flush toilette water, but it is also for the shower and on the wastafel. I don't know it is the water filtration system on the hotel not working properly or all the water of this area is a brackish water. But when I visited nearest mall, they have fresh water and not smell at all. With that bad water, I was forced to brush my teeth with drinking mineral water bottle. Please fix your water’s quality The Housekeeping team is also very un-professional here. My room is not cleaned up yet when I return back to the hotel at 3.30 pm, even I’ve already ask to the receptionist in morning when I left the hotel for my diving activities (fyi that room hanging sign “do not disturb, clean up” is not provided in my room). And it is not only happen once or twice, I remember my whole stay here that I must ask request repeatedly to clean up my room at the afternoon when back from diving. While every morning I stated clearly that I need my room to be cleaned up before 2 p.m. It was so frustrating that they can’t accommodate simple request like that. As a diver, after my diving activity I required to take a shower immediately when arrived at the hotel, cleaning up myself, my diving computer and camera must be soaked into fresh water to prevent corrosion. Then I must wait again around 20 minutes when realized that the hotel didn’t made up my room when arrived back. Geezz… Due to pandemic situation, the hotel’s staff already informed me that restaurant is closed for breakfast, and breakfast will deliver to each room every morning. Earliest delivery can be provided at 6.00 a.m., so I ask to be delivered at 6.30 a.m. each morning to my room. And guess what, it always late to 6.50 or even 7 am, while I must leave the hotel and go for diving at 7 sharp. I must called reception repeatedly every morning to ask my breakfast not to be late, bit it came always late. And the worst of all, that on my last day stay here, it happen that restaurant is re-opening for breakfast. I didn’t get any information at all and when waited till 7.30 I called reception and they just informer me. What a shame. i know its a budget hotel class, but those 3 complaints are very basic requirement of every accommodation; water, housekeeping and meals. If the hotel failed to provide that, what do you offers then? To be fair also, the pros about this hotel is strategic location, and I was helped by their accounting team, I made mistake when book this hotel via online booking app. It should be 23-27 Nov, but I mistakenly booked for 22-26 Nov. They solved it well without any penalty fees, Special thanks to accounting team.

I had an exceptional experience at Yulia Hotel Gorontalo. I booked for my CEO purpose. From the moment He arrived, the staff's responsiveness and friendliness were apparent. Special recognition goes to Jein from the Front Officer team, who was particularly helpful and kind throughout His stay. During His visit, He encountered a minor inconvenience and talked to me about that. When I reported this to the staff, they handled it with such professionalism and courtesy, offering a sincere apology and even extending a dinner invitation as a gesture of goodwill. This thoughtful response made a significant difference and demonstrated their commitment to guest satisfaction. I would also like to extend my gratitude to Paschal Stefanus Mok, the General Manager, for the generous dinner invitation for my CEO. It was a wonderful experience that truly showcased the hotel's dedication to providing excellent service. Overall, Yulia Hotel Gorontalo exceeded my expectations in every way. I highly recommend this hotel to anyone visiting the area, and I look forward to returning by myself in the future. Thank you again to Jein, Paschal Stefanus Mok, and the entire team for making my stay so memorable.

We stayed there for 4 nights from 29/10 and I am writing a feedback because I find the ones we can read here a little unfair or not up to date. Note that we were in wing D - 6th floor. Location: central. Cleanliness: perfect. Effective Wi-Fi throughout the hotel, even on the roof. Comfortable bed. Lots of choice for breakfast, even for Westerners. Nice swimming pool and its rooftop bar with a view of the whole city. You can even eat there and have dinner brought up. Pleasant staff and especially its manager who went out of his way to find us a scooter when there were no more at the rental companies. I would like to thank him for his extreme kindness.