Hotel berhampiran Plaza Rektorat UNG, Gorontalo

Pelayana sanagat puas makanan yg enak kmar besih dan rapi,,

I have stayed at other hotels before Aston Gorontalo but I needed to put their review first as I think they deserve it. Aston Gorontalo is a gem of a place in Gorontalo. I have not stayed at any other hotels but I can vouch for A.G. Check in took a bit of time but it was mainly I didn't have prior reservation. The staff is very very helpful. FnB is super good. The hotel is kept spotless by cleaning staff and its a good property to walk around especially near pool area. I will not think twice to book here if I am going there again. All the very best to their whole team and good work by their management.

I booked this hotel after staying at the New Melati hotel and wanted somewhere better. I have been very pleased with my stay here. The hotel is clean and quite well maintained, with good WiFi, very effective AC and hot water in the rooms. I stayed in a Superior room - the size of the room is generous and the fridge has been very handy. The bed and bedding are very comfortable and the room is tidied and cleaned every day. There is a good breakfast buffet and the bubur ayam is absolutely delicious, as is the fried rice! The staff have all been very helpful and friendly too. The only downside I have thought of is that the AC resets to 18C every time I leave the room and this is far too cold - perhaps it can be made warmer as standard? If I return to Gorontalo, I would happily stay here again.

I've stayed here for 5D4N on 23 to 27 Nov. Overall, its unpleasant experience during my stay. My goal is that management able to do conduct some improvement based on my review here, since Amaris name still under Santika big group First is that the water smells very bad like sewage water, and the color is brown on the toilette. I thought is only for the flush toilette water, but it is also for the shower and on the wastafel. I don't know it is the water filtration system on the hotel not working properly or all the water of this area is a brackish water. But when I visited nearest mall, they have fresh water and not smell at all. With that bad water, I was forced to brush my teeth with drinking mineral water bottle. Please fix your water’s quality The Housekeeping team is also very un-professional here. My room is not cleaned up yet when I return back to the hotel at 3.30 pm, even I’ve already ask to the receptionist in morning when I left the hotel for my diving activities (fyi that room hanging sign “do not disturb, clean up” is not provided in my room). And it is not only happen once or twice, I remember my whole stay here that I must ask request repeatedly to clean up my room at the afternoon when back from diving. While every morning I stated clearly that I need my room to be cleaned up before 2 p.m. It was so frustrating that they can’t accommodate simple request like that. As a diver, after my diving activity I required to take a shower immediately when arrived at the hotel, cleaning up myself, my diving computer and camera must be soaked into fresh water to prevent corrosion. Then I must wait again around 20 minutes when realized that the hotel didn’t made up my room when arrived back. Geezz… Due to pandemic situation, the hotel’s staff already informed me that restaurant is closed for breakfast, and breakfast will deliver to each room every morning. Earliest delivery can be provided at 6.00 a.m., so I ask to be delivered at 6.30 a.m. each morning to my room. And guess what, it always late to 6.50 or even 7 am, while I must leave the hotel and go for diving at 7 sharp. I must called reception repeatedly every morning to ask my breakfast not to be late, bit it came always late. And the worst of all, that on my last day stay here, it happen that restaurant is re-opening for breakfast. I didn’t get any information at all and when waited till 7.30 I called reception and they just informer me. What a shame. i know its a budget hotel class, but those 3 complaints are very basic requirement of every accommodation; water, housekeeping and meals. If the hotel failed to provide that, what do you offers then? To be fair also, the pros about this hotel is strategic location, and I was helped by their accounting team, I made mistake when book this hotel via online booking app. It should be 23-27 Nov, but I mistakenly booked for 22-26 Nov. They solved it well without any penalty fees, Special thanks to accounting team.

Starting to get a little tired. We stayed in the 'old wing' (the lower of the two blocks) and the rooms need an update/modernisation. One of only a few 'top end' hotels in Gorontalo and so commands a price beyond its value. Look at the more recently built options.

Lumayan bagus fasilitas yang dimiliki hotel ini, kekurangan tidak ada liftnya.