Pengguna Tetamu
11 April 2024
If you're looking for a five-star luxury hotel, this isn't it. Here's my review, from the point of a middle-aged woman (if you're 18-30 you'll probably love it). Upon arrival, a friendly receptionist greeted us, reassuring that despite our late check-in, dining options were still available. After settling into our room—more on that shortly—we proceeded to the dining area, which resembled a large canteen. Surprisingly, we were instructed to sit and wait for our meal without a choice. We were eventually served cheese and ham wraps in dry pita bread accompanied by stale cake. As a vegetarian, it wasn't for me; after a lengthy wait, my wrap was reluctantly modified to include only lettuce. I gave up and went to bed hungry. Our first night was marred by noise from the busy road outside our bay-view room, with little respite from the sound of passing vehicles and the hotel car park. The request to change rooms was a long process, resulting in a "downgrade" exchanging traffic noise for the revelry of the younger guests with their bluetooth speakers blaring out their hit lists from their balconies. They're having fun, this isn't a problem, I just want to make you aware of the core demographics. The room design is so odd, I'm surprised more people haven't mentioned this. While aesthetically pleasing, the open-plan bathroom with its semi-transparent glass doors offered minimal privacy. The rooms also don't provide any sound proofing. We had a hen party in the room below, singing into the early hours every night, meaning, we have hardly slept. Again, they were having a great time, nothing on them, just know there's zero sound proofing. Regarding dining, the culinary experience was very poor. The ordering process was cumbersome, reliant on an app (there's no buffet like in normal all incs), and the wine selection was disappointingly basic (red, white or rose, all very cheap wines). I resorted to purchasing my own bottle from a shop 10 mins down the road. The specialty restaurants provided a glimpse of potential, yet access was limited to a single visit throughout our stay. While the pools were pleasant, the sun loungers prioritised style over comfort, leaving us with unwanted plastic basket effect imprints after prolonged use. The staff, albeit helpful, often seemed disengaged, with few exceptions among the more personable team members. In contrast, our previous stay last year at Grehotel (Eva Palace) was exemplary, showcasing a stark difference in guest experience. In summary, this hotel might appeal to a younger crowd (my teenage boys would love it), but for those of us seeking a blend of comfort and sophistication, it falls short. My recommendation would be to consider Grehotel for a more refined and enjoyable stay.
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