Tui Magic Life Rixos Beldibi +16

Отличный семейный отель

不錯👍 滿意

This hotel is the most amazing place to stay in antalya. The hotel is beautiful. The staff are amazing and helpful. The gardens are picturesque. The beach is perfect. The entertainment team are amazing and worth their weight in gold. Food choice is amazing and more than enough drink choices. So good we are going back for a third year next year. Highly recommended.

Excellent food (we’re both picky), great selection and variety. Everything fresh. Great selection of drinks and extremely attentive staff. We upgraded to a suite for a tiny extra and it was totally worth it. The noise of the entertainment isn’t too bad, very different from what other reviewers said

We really enjoyed the hotel. The facilities are new, the cuisine has a lot of options and is tasty and the beach and sports options are also just what we needed! We did SUPs and pool cycling, it’s was great. In the restaurant they even had buckwheat!

As our honeymoon began we could barely contain our excitement as we had waited a whole year for this trip since our wedding day. Unfortunately as we landed in Antalya, our excitement was very short lived and our holiday quickly became very stressful. After collecting our luggage, we headed to the TUI transfer bus where we were greeted by a very rude and angry transfer driver that was very difficult to communicate with. We were put onto a tiny minibus along with 9 other guests which was very crammed. After refusing assistance from ourselves, the driver threw our suitcase in the back of the bus alongside the other guests. There was barely enough room for everyone’s luggage so the cases were crammed in behind the doors. Once everyone was on the minibus and the luggage was loaded, we made our journey to the hotel, our hotel was the first drop off and we arrived roughly 1am. Once we arrived at the hotel, we gave the driver enough money to cover the drinks we had on the journey plus a good tip. However, the driver became very aggressive in his manor and started shouting at us and another couple wanting more money. This caused a lot of unnecessary stress and due to feeling very worried and vulnerable, myself and my wife turned around to get some more money out of our bag. During this time the driver had stormed off back to the vehicle and drove off with one of our small suitcases We spoke to the reception staff at the hotel straight away and asked them to ring the other hotels that we expecting guests from our mini bus and ask them to take the suitcase until the morning. The reception staff were very unhelpful and refused to help and said to sort it out in the morning. After about 30 minutes of going back and forth we just had to wait until the morning.  The morning came and we explained the situation to the morning receptionists who unfortunately did not help at all and just told us to send a message on the TUI app. Once the TUI rep was involved at the hotel, a lost item form was logged online and we were send automated updates. It took 3 days for TUI to explain they had spoke to the driver of the bus who said the case was not on the minibus. Unfortunately this was very hard to believe as we saw the suitcase loaded onto the vehicle at the airport so the only explanation could be that the suitcase was stolen. TUI continued the search for 7 days and then sent an automated email to say the suitcase could not be located and to claim through travel insurance. This was so upsetting to us as the suitcase contained a lot of valuable and sentimental items. The first 3 days of our honeymoon was spent indoors speaking back and forth with a TUI rep who herself was helpful but unfortunately she had her hands tied with TUI processes and could only really log a complaint via the system. The TUI Magic Life hotel itself was absolutely dreadful. It is advertised as a 5 star luxury hotel with Rixos branding and i would not even rate this hotel a 2 star. I cannot b

Me and family stayed one week here in the entry level room category. This hotel was one of the most luxurious and modern resorts in Kemer when it was originally opened. We had of course high expectations because of the brand association with Rixos which operates several five star hotels both in Turkey and the UAE. Pros The hotel is well maintained and all public areas are clean and feel fresh. In addition the rooms were clean and cleaned daily. The women who worked at housekeeping were friendly and said good morning to us every morning when they saw us going for breakfast. The buffet restaurant and the bars offer lots of opinions. We dinned at the buffet restaurant everyday for breakfast, lunch and dinner. The selection of dishes changed frequently and the hotel bar which is open 24 hours a day has lots of non alcoholic options. The beach area and the pools were also clean and well maintained. The hotel also offers a spa which was included in our room rate. The spa offers both a Finnish sauna as well as of course a Turkish hammam Cons The concierge desk was unhelpful and didn’t seem to want to help us with reservations to the ala carte restaurants and because of this we decided to just eat at the buffet restaurant. Overall this is a good hotel and I would consider staying here if I’d visit Kemer again!

My first hotel review. All customer facing staff were all wonderful. Be very very careful what you eat. We left on Friday just gone but spent the last two days in the room. We are still not well 5-6 days after coming down with that ever this is. Hygiene standards are not up to scratch.