Pengguna Tetamu
19 November 2024
My husband and I recently stayed at Grace bay club in Turks and Caicos for a quick adult getaway for 3 nights. Looking for luxury, quiet and a relaxing stay with great food. We have previously stayed at Seven star and Shore club. While the hotel has a lot of potential, several issues marred the experience, particularly regarding the lack of transparency about ongoing renovations. One of the biggest frustrations during the stay was the hotel’s failure to inform guests about the renovations taking place. Despite reaching out multiple times prior to my arrival to confirm that all renovations were completed, we were not informed that the entire infinity pool bar was under construction. Called, emailed and reached out on social media only to be told there are "light renovations happening in building B". Instead we woke up to drilling, hammering, and sawing—right next to the adults-only pool, right outside our door from 8 am to 2-3 pm every day. While I understand that renovations are necessary, the hotel’s failure to be honest and upfront about this is a significant problem. Transparency is key, especially for a property of this caliber. On the bright side, the hotel manager was responsive and tried to accommodate us by moving us to another area of the property. This did alleviate some of the disruption, but the issue of ongoing renovations remained. It’s clear the hotel is trying to improve, but better communication and planning could have made this much more pleasant. - **The Estate Pool & Bar**: This area was lovely—quiet, relaxing, and a nice escape. The bar service here was great, and the space was beautifully maintained. - **The Beach**: The beach is absolutely stunning—soft white sand and crystal-clear water. The waves were a bit rougher than what we had previously experienced in the summer, but I assume this is due to seasonal changes. Regardless, it was still a beautiful spot to relax and enjoy the scenery. - **The Estate Rooms**: The estate rooms are gorgeous—spacious, well-appointed, and comfortable. However, the adults-only hotel could definitely use some updating (the first room we were in). - **Food**: The food was excellent—every meal was flavorful, fresh, and beautifully presented. The resort offers a good variety of options. The drinks were also top-notch, though we did feel that having more pool and beachside service would have been a nice touch, especially for a 5-star property. While there are some great features, the lack of transparency regarding ongoing renovations was a major letdown. The beautiful beach, great food, and lovely estate pool cannot entirely make up for the disruption caused by the construction. I would recommend this resort, but only the estate side if you’re certain that the renovations have been completed—or if you’re okay with the possibility of noise. For a 5-star experience, better communication and maintenance are essential.
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