Hotel berhampiran Smedens Have, Graested

Breakfast is very delicious and neat. There is a big mart nearby, and there are many things to see in a 5-minute drive. The level of cleanliness in the room is moderate. The level of facility use is also reasonable. It has enough value for the price.

We stayed 1 night at the comwell as a little familly getaway. As we are from Denmark the drive was definetly not a hassle. You can also get there by train from Copenhagen. The rooms are spacious and very chic, offering a nice dark luxurious feel to the overall ”ambiance”. In the lobby you can purchase your self a lot of different hygiene products from differnet local brands. In the room you will find a robe and slippers for every guest.The spa wich was a bit on the small side had a lot of differnet saunas and a real sized pool in the middle. There is also a jacuzzi in the garden. You can also purchase your way into a sauna with a view. The food was a 3 course meal that changes every day. The food was excellant and very classy. The breakfast buffet was basic but but with a much higher quality and attention to detail compared to other similar hotels. Overall a great stay. So if you are in tbe area go check it out!

직원은 굉장히 친절합니다. 룸의 종류에 따라 별채에서 머물렀으나 충분히 좋은 경험이었습니다. 아침식사 장소는 호텔 크게 대비 적절하고 음식 수준도 나쁘지 않습니다. 그리고 호텔 주변은 산책하기에 매우 좋습니다. 다만 호텔 연식이 오래되었기 때문에 추운 날씨에 방문하게 된다면 방 내부는 따뜻하지 않을 것 같네요.

This is an older hotel under the Best Western brand, and its dated quality extends to the attitudes of its staff. On a sunny day, the room gets very warm. Since the building is probably well insuated, it stays that way. There's no air conditioning, and when I went downstairs to ask for a fan, I was told they were all out. So I was stuck sleeping with the windows flung wide open, but no real change in temperature. There's also no vending machines, and their restaurant closes early. I asked the elderly woman at the reception desk if I could please have some ice water. She obliged, nicely enough. I went downstairs a couple hours later and made the same request to the gentleman who replaced her on a new shift. He asked if the previous woman had charged me. I said ”no”. He said he'll see what he could do. He came back with some ice water, but before handing it to me, made sure I understood that this was the last free one I would get, and he'd have to charge me from now on. I stayed in my room the rest of the night, and vowed never to stay at this hotel again when I'm in Denmark.

Arrived 24th January and left 28th January. Hotel is set in a quiet and secluded location. The hotel has been sympathetically restored using reproduction furniture. Room has no telephone to reception and no tea/coffee making facilities. Only 2 bottles of water in the fridge. Bed comfy and room was cosy. The safe did not work and we reported it immediately. It was only rectified on our penultimate day. On returning late on day 2 we found the bed unmade, no fresh towels...in fact no maid service at all. Reception desk said they thought we were only stopping one night, so the room had been left. We'd booked for 4 nights, so no excuse. The best receptionist could offer was clean towels. Day 3 we returned to collect a gift for our son's graduation. Our key cards had been deactivated so we couldn't get in. Receptionist said it happens alot! If this is the case, why wouldn't you endeavour to find the cause? After sorting this out we were late to his graduation meal. Day 4 we had to ask for replenishment of toilet paper. I wrote down our grievances to the manager and on our last night we were left a bottle of Cava and 6 chocolates. I don't think we would have got this had I not put pen to paper. The staff really don't seem to care what the issue is, well after all the hotel has had our money so why would they? The American waiter at breakfast was their saving grace, he really went the extra mile to engage with us. They should perhaps promote him, as he was very professional. We had worked hard to save for this holiday and my husband who is very ill had not physically seen our son since 2020, so we were so looking forward to it. We have honestly had better service at Scandic Hotels. For a high end boutique hotel they really need to up their game. The locals told us service has declined since new ownership.