Hotel berhampiran Northern Roots Boutique, Grand Forks

Lots of parking,check in was quick.The hotel lobby is very clean.The colours are very inviting.The room is spacious with a microwave,fridge and coffee maker.It is updated and modern.It is clean but the housekeeper needs to pay a little more attention to hidden spots as a housekeeper I notice things.Beside the bed between and behind the nightstand was toenail clippings.Furniture should be pulled out.Very quick 7 minute walk to Columbia Mall and restaurants.Pool is clean and warm with 3FT to 5FT depth open from 6am to 11pm adults only from 11pm-midnight.Breakfast has eggs,sausage,waffles,toast,bagels,yogurt,fruit and a pretty big space to eat.Staff is friendly

THE BEST CUSTOMER SERVICE I EVER HAVE HAD. THE MANAGER HAD A FULL HOUSE BECAUSE OF CONCERT NIGHT BEFORE. I WAS TOLD NO CHECK ON UNTIL 3 BUT EVERY HOTEL IN GRAND FORKS. MRS. HAYES SEEN THE TIRED CHIILDREN AND WORRIED ADULTS. SHE WENT ABOVE AND BEYOND WITHOUT QUESTION OR HESITATION. THE ABSOLUTE BEST CUSTOMER SERVICE. DAYS INN MRS.HAYES WAS THE ABSOLUTE BEST CUSTOMER SERVICE I HAVE EVR HAD HANDS DOWN. DEFINITELY WILL BE BACK.

挺舒適的，下次還會入駐。

Waktu daftar masuk adalah jam 3 petang dan kami tidak dapat masuk ke bilik kami sehingga selepas jam 5 petang, pengemasan tidak dapat dilakukan kerana pasukan hoki malam sebelumnya. Jadi duduk selama 2 jam kami berasa kecewa.

Staff was great. Hotel is bright and very clean. Bar and restaurant onsite, be aware that if they are not busy, they will close early, even if there are active customers at the lobby bar. Room 1 issues: Bathroom had a wooden barn door that was warped and had large gaps (3-4 inches on one side)/no privacy when it was shut. Room door was misaligned and the deadbolt wouldn’t work for me. There was a large hole in the wall under the thermostat where they had replaced the thermostat but didn’t patch the hole where the old one was. Attempted Resolution: We asked the front desk right after check-in if all of the bathrooms had barn doors and were told ”yes”. We informed the front desk of the issues with the room but that we didn’t want maintenance coming up as it would take construction-type projects to fix these issues. Actual Resolution: The next morning, I asked again about the barn doors as the lack of privacy due to the gaps was a real problem. Madi informed me that not all the rooms have bathroom barn doors. She found us a new room without the issues and was just down the hall, which made for an easy move. She had also checked the room ahead of time to make sure everything looked good and that these issues wouldn’t be repeated. Thank you Madi! Room 2 issue: That night, we discovered several slats in the boxspring of the bed were broken and caused the mattress to sag and provide a challenging night’s sleep. We alerted the front desk to the issue. Restaurant: We cannot figure out how the restaurant works for breakfast. Day 1, we were greeted, told to seat ourselves and had great, personal service. Days 2 and 3, we sat down and were ignored until we went up to the bar to order. We are okay with either approach, but it is confusing when it changes from day to day. We don't intend to stay at this hotel again – because of the room issues and the bar closing so early.