Popular Hotel Comfort Inn di Grand Rapids

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Comfort Inn Grand Rapids Airport

Comfort Inn Grand Rapids Airport

3.8/5101 Ulasan
In my opinion, you should not stay here. Prior to the pandemic, I stayed here regularly but it’s changed. They advertise an airport shuttle from 7 am to 10 pm but I was told for hours outside of that, they will call you an Uber and pick up the charge. When I went to check in that was not the case. They said the owner had to approve all Uber charges and he would not get up at 4:45 am to approve such a charge. I would suggest giving your employees the responsibility if you are unwilling or too lazy to meet the needs of your customers. I also initially was put on the third floor but the elevator was not working so they told me they would be willing to help me with my luggage. I have a bad back and came in wearing a knee supporter. When I objected she said she’d change it to the second floor. When I told her about my mobility issues, she finally found me a room on the first floor. In the past for early departures, some items on the free breakfast buffet were always set up early. Not so anymore, there was nothing. Finally, nothing has been done to any of the rooms in terms of updating. The decor is sad and old with the same carpet and brown chairs that have been there for years. That would be ok if the place was clean but I immediately found a large dead flying insect under the toilet seen clearly from the door of the bathroom. Finally, the mattresses are not supportive and need to be changed out. I told them I would not be staying here again. I was just sad that I had prepaid my reservation and I had to suffer one last time.

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