Hotel berhampiran Fred M. Keller Engineering Laboratories (KEB), Grand Rapids

We stayed here after a holiday party that was at the Courtyard Marriott. I have the Bonvoy app and checking in was a breeze and I love the keyless key - where your phone is the key. The room was on the 4th floor overlooking the parking ramp with a half view of the river. Since we are from GR, this didn't bother me, especially because we were not in the room except to sleep. Room is smaller than a normal hotel room but sufficient and nice, it was updated but still shows remnants of the old decor/ style. The bathroom is small, outdated and the shower is not well planned, you have to step into the shower to turn it on and you get blasted with cold water before you can move - multiple people said this that stayed there. However, the room and bathroom were clean and the bed was comfortable. We had no complaints for noise or the heat. Getting to our room was almost like going through a maze. The elevator was on the other side of the hotel from our room and we had to walk quite a ways to get there. Lobby is clean and bright, hotel has a bar / restaurant, parking on premise or next door, and close to everything downtown. I would recommend people to stay here, better price point than some of the more ritzy hotels.

This is beautiful Hotel located on beautiful location. Rooms are beautiful and walkable from the River, On the opposite street is a Grand Rapids one of the oldest building and it’s beautiful. There was a little miscommunication during our check-in. We were told that breakfast timing is from 7-10am but when we reached for breakfast at 9:10, they were already closing and cleaning restaurant. There were around 5-7 families who came after 9 for breakfast. But restaurant gave bread, fruits, butter, Jams, Coffee so we had breakfast. Other than everything was perfect.

Our room was spacious and clean. Best hotel breakfast I’ve had in a long time. Lots of choices and very clean. Online check-in and check out with a digital key worked great. Would definitely stay here again.

The room was spacious and perfect for our little family get-away! Location is great! Staff were friendly and responsive. The pool and hot tub needed better up-keep but we were able to use it. Our room was recently remodeled with new bathroom tub, counters, etc. There was a new heat/air unit that also had a “dry” setting that worked really well to keep the room comfortable. Beds were very comfortable and bedding was clean and soft. We enjoyed our stay very much!

When I arrived to check in, I was told that my reservation had been changed to double Queen instead of the king suite I had wanted. The receptionist at the front was apologetic and offered a discount. I am rating this poor because I would have appreciated a phone call previous to this change. That would have given me the opportunity to cancel and find a different place. Also, when I asked to speak to the manager that told the receptionist to make the change, the manager didn’t work in the weekend. I took the discount and the room. Luckily, I am only spending one night. This is just a place to rest my head for tonight. I will remember this experience and not book a room through this hotel again. Obviously, reservations do not matter.

My spouse and I live only about 3 miles away from this hotel and were forced to spend a night here in December 2021 after a windstorm knocked out our power for a lengthy period of time. We drive by this hotel often, and I thought it was kinda fun to stay here and see what the interior was like. The circumstances that required us to stay here were not fun, but overall, we were fairly pleased with the hotel. We checked in sometime around 6:30 or 7 p.m. on a Thursday night. Our check-in process went relatively smoothly, and we used my husband's IHG reward points for our stay. Our room (#254) was clean and comfortable... no problems there. After we got settled into the hotel, we had a tasty dinner and a couple of alcoholic beverages at the bar. Kind of expensive, but whatever. This hotel has an indoor pool and fitness center... neither of which we used. Unfortunately, the indoor pool did not have a hot tub which we would have enjoyed. I can't speak to the breakfast options because we ended up eating breakfast elsewhere. One thing I was sort of disappointed about was the fact that this hotel did not have a business center with computers for guests to use. I would have appreciated a business center to surf the Internet, but one was not available. The only other thing I have to say about this hotel is that the bathroom setup in our room was a bit unusual... no problems with it; it was just different. The shower is in a tucked-away corner in the bathroom with no curtain or anything. I didn't have a problem with it; it was just interesting and different. Hopefully we won't have any other significant power outages that will require us to stay at a local hotel, but if it does happens again, we would have no qualms about staying here again.

In my opinion, you should not stay here. Prior to the pandemic, I stayed here regularly but it’s changed. They advertise an airport shuttle from 7 am to 10 pm but I was told for hours outside of that, they will call you an Uber and pick up the charge. When I went to check in that was not the case. They said the owner had to approve all Uber charges and he would not get up at 4:45 am to approve such a charge. I would suggest giving your employees the responsibility if you are unwilling or too lazy to meet the needs of your customers. I also initially was put on the third floor but the elevator was not working so they told me they would be willing to help me with my luggage. I have a bad back and came in wearing a knee supporter. When I objected she said she’d change it to the second floor. When I told her about my mobility issues, she finally found me a room on the first floor. In the past for early departures, some items on the free breakfast buffet were always set up early. Not so anymore, there was nothing. Finally, nothing has been done to any of the rooms in terms of updating. The decor is sad and old with the same carpet and brown chairs that have been there for years. That would be ok if the place was clean but I immediately found a large dead flying insect under the toilet seen clearly from the door of the bathroom. Finally, the mattresses are not supportive and need to be changed out. I told them I would not be staying here again. I was just sad that I had prepaid my reservation and I had to suffer one last time.

Hotel ini sangat bersih dan dijaga dengan baik, kawasan kolam renang bersih dan saya berasa selesa berenang di sana. Proses daftar masuk sangat mudah, terima kasih!